Short comments clients leave when a ticket closes, shown as written and newest first. For longer letters see Testimonials, and for Google and Trustpilot reviews see Reviews.
Great service and full recovery of my drive! Thank you for the dedication over the extended time frame. I would recommend your services to all of my associates.
The response from ESS to our crisis was immediate and impressive. After suffering a 're-initialization' of our SAN, containing all of the servers for our virtual network environment, our outlook was bleak. Ben and Eric performed brilliantly. Communication was clear, and they worked extremely well under high pressure. They were able to recover not just all of our data, but the virtual machines themselves! To say that we are impressed by your team would be a gross understatement. ESS may not seem the cheapest option, but they certainly are the best - worth every penny! Thank you, thank you, a million times over...THANK YOU.
great job getting all the data back! you get all our business from now on.
I really felt important and I'm impressed by your services. Thanks again for saving my files.
No problem. Was able to restore the user's files. Thanks.
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Thank you for fixing my drive quickly. I received 100% data recovery. This sure is a pricey lesson to me. I am moving onto online backup solution. Thanks again!
Excellent service and very professional. Everyone in the process was friendly and helpful.
Great! I like how honest and knowledgeable your engineer was. I was happy you fix my hardrive after I noticed problems from the one you sent to me. You made it easy and painless. Thank you!
I was very pleased. You got a 100% recovery in a very short time. It doesn't get any better than that.
I was very impressed with every level of customer service. You made a difficult situation very pleasant. Thank you for your oustanding service.
An expensive lesson for me, but everything went smoothly. My only complaint is that on several occasions, my call was answered by an automated system that indicated that my call was 'first in line' and would be answered soon, only to be told (10 or 15 minutes later) that 'we are experiencing heavy traffic and will call you later'. When I did reach a person, they were always very informative and helpful, and I appreciated their services. Thanks. I would recommend your services anytime!!
Worth every penny! Service was quick and the communication of my status changes was very timely. Thank you!
Your service was very effective. Most of my data was recovered from a physically damaged disk. Your price was lower than competitive quotes, which won you the business. Your on-line case updates were very informative and your customer service agent, Latha, was friendly and courteous. She kept me informed and gave me weekly calls to update me on the status. This was unexpectedly good customer service. My wife had tears in her eyes when I presented her with her recovered family photos. I would recommend your service to friends and colleagues.
Quick turn around - reasonable level of expectations set from the start, but a full 100% recovery! Great Job - Highly Recommended to my business and personal associates.
I think your company and your guys are fabulous! I was so worried and now I have everything back, spent a couple hours just opening up the art files and rejoicing...anyway, am in the process of updating the EHD sent to me with any new files and then copying to another EHD in my craft room. Then I'll be contacting you for on line backup in your new department. If I had pictures of you I'd be doing a layout and uploading it to a digi scrap gallery...thanks again, you and your company rock!
Outstanding response and delivery. Great communication, keeping me informed along the way. Considering the condition of the hard drive, I was amazed you were able to retrieve our files. Your service is not cheap, but I got more than my money's worth. Feel free to publish my response.
Thank you very much for your prompt service. My client was very please to have all her data recovered.
good recovery, kept informed, reasonable price
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Neither our in-house IT staff nor our local outside professionals were able to do anything with my external HD, so I was skeptical when I was told ESS was at 100% recovery. All I can say is Thank You.
I liked the result--saving all my music and photo files. But I had expected a progress report sooner than the (nearly) 2 weeks and several emails it took to get one. I was not happy about that.
Data recovery services was good. Turn around was within the time frame quoted but I would have expected it sooner. The original media I select was out out stock so I had to settle for a smaller hard drive.
I had trouble finding my photos and I was told twice someone would call me back, but they never did. I did find Most of them finally. Generally I was pleased with your service tho.
Great service. Job well done. I will definitely use you guys again if I have to.
You guys are great. You delivered as promised each step of the way. We got 100% of our data back.
It did take a little extra time but I was not in a rush. I'm very satisfied. Thank You very much.
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I would definitely use your services again. I felt like your organization was very professional.
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