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The price depends on the type of failure, not on how much data you need back. The evaluation is free and ends with a firm quote that covers all parts, labor and other expenses, with no hidden fees. How pricing works.

Under standard service an engineer evaluates the device within 24 to 48 business hours of arrival, and most recoveries finish within a few business days of your approval. Expedited service starts the same day and runs around the clock, including weekends and holidays. Your customer service representative gives a firm estimate with the quote.

After you submit we email a discounted shipping label for the United States and Canada, and the cost is added to your invoice. Pack the drive in an anti-static bag with at least two inches of bubble wrap inside a sturdy box, never an envelope. See how to pack a drive, or bring it to our Edwardsville, Illinois or Toronto lab.

No. If a drive clicks, is not recognized, or has been dropped, every power-on risks permanent damage, and recovery software can scratch failing platters. Opening a drive outside a cleanroom exposes it to dust. Unplug it and send it as it is.

You pay no recovery fee. The evaluation is free, work starts only after you approve the quote, and if we do not get back the files you need there is no charge for the recovery under our no data, no charge guarantee.

No. Professional data recovery does not void a manufacturer's warranty, and we are an authorized recovery provider for Western Digital, Seagate and other brands. We can supply documentation for a warranty claim.