The Cost Of Data Recovery

Why Is Data Recovery So Expensive?

At, we do everything we can to keep the cost of recovery low. It’s the best way to keep customer satisfaction high, and in our highly competitive industry, it’s necessary for success.

Through constant research and development efforts and our efficient proprietary recovery procedures, we are able to charge less than our competition, provide higher recovery rates, and the fastest turnaround times.  And even though the cost of data recovery has dropped by more than 50% in the last three years, the price is still high in many cases.

Here are some of the key factors in the cost of recovery.

Every Drive is Unique. Standardization lowers the cost of data recovery, but only to a certain point – every drive may have different failure symptoms, different electronics, and even completely different parts within the same model number. We make sure everything is done to get a recovery on every drive, which leads to our industry-leading recovery rates, though it does also increase the cost of recovery.

Parts Costs. For many drives with damaged heads, spindles, or electronics, there is no way to get a recovery without transplanting parts from a healthy drive. These parts often need to be extremely specific (past a matched model number, often involving a match of a revision code or serial number) and may need to be electronically and physically altered in order to be safely usable for recovery. We keep a constantly growing inventory of several thousand drives to make sure that cases are treated as quickly as possible, with an average cost of $140 per drive.

Laboratory Technology. Each laboratory is a multi-million dollar facility, and nearly all of that money goes into technology necessary to safely perform data recovery.

Class 5 clean rooms with clean flow benches, firmware repair tools, proprietary recovery programs, and dozens of other tools are available for the engineers at every lab, making each location equally capable of dealing with any issue.  While some data recovery vendors set up dozens of satellite offices that redirect cases to a single central laboratory, we establish unique laboratories in order to cut turnaround times and to better serve the needs of our clients.

Guaranteed Results for a Better Data Recovery Process

We realize that the cost of data recovery can be an unwanted and unexpected expense. In order to ensure that you get a return on your investment, we offer a no data, no charge guarantee. If we don’t retrieve the files you need, there’s never a charge for our services.

If you would like more information, or if you have any questions about your case, please contact our customer service team at 1.800.237.4200.