Contact Us

Get your files back.  Call today to speak with a specialist.


Don’t wait to treat data loss.  As the world leader in data recovery, provides options for individual computer users, government facilities, and businesses of all sizes.

Customer service phone access:

8:00 AM – 7:00 PM CST Monday through Friday

Drop-off hours (all locations):

9:00 AM – 4:00 PM Monday to Friday

Emergency options are available 24 hours a day, 365 days per year.  If you call after hours, follow the voice prompts to start an emergency case.

Review the options below to submit a case or to contact a data recovery expert.

  • Contact
  • Case Status Lookup

    View the current status of your case by entering your info below.

    Case Number:
    Zip Code:
  • Locations

    St. Louis Data Recovery

    110 North Research Drive
    Edwardsville, IL 62025

    PHONE: 1.618-307-0070

    Toronto Data Recovery
    12 Concorde Place
    Suite 203
    Toronto, Ontario M3C 3R8

    Call direct: 800.237.4200 ext.211
    Local: 647.723.7040

    Bay Area Data Recovery

    1241 Quarry Lane
    Pleasanton, CA 94566

    PHONE: 1.925.600.9800

    Phoenix Data Recovery

    1500 N. Priest Drive
    Suite 122
    Phoenix, AZ 85281

    Dallas Data Recovery


  • Shipping Instructions

    Shipping Instructions

    Hard drives are extremely fragile and require adequate packaging*. Please follow these steps when preparing your shipment.

    1. Place the drive in an anti-static bag.

    2. Either use an approved hard drive shipping container or surround the drive with 3-5 inches of tightly packed bubble wrap. Please do not use Styrofoam packing peanuts because they do not provide adequate shock protection.

    3. Please provide a list of the files you are looking for and a brief scenario of your data recovery situation.

    4. Please write your case number on the outside of the packaging in order to expedite the processing of your case. Choose a carrier that can provide you with a tracking number so that you can locate your shipment should a problem occur. If shipping your case, please ship to one of the following locations, which should be specified in your new case letter. You may also drop off your case at any of our facilities., Inc.
    110 North Research Drive
    Edwardsville, IL 62025, Inc.
    1241 Quarry Lane
    Suite 115
    Pleasanton, CA 94566

    ESS Data Recovery Canada, Inc.
    12 Concorde Place
    Suite 203
    Toronto, Ontario M3C 3R8

    Upon receiving your drive, we will perform an evaluation and contact you with the results. The evaluation will provide you with the details of the drive failure, the turnaround time, and the not-to-exceed recovery price.

    *, Inc. is not responsible for damages that may occur during shipping to or from our location.

  • Partner Opportunities

    If you are a partner…

    Expand Your Service Offering With our Partner Program
    Partners & Consultants: Why not meet all of your client’s computer needs? As a member of’s Partner program, you can provide your clients with data recovery services without taking on the costs and training necessary for the field. Our Partner program provides many benefits for Partners and data consultants as well as their clients. Consider these benefits when referring your clients to

    • is one of the leaders of the data recovery field, and is authorized to open hard drives from all manufacturers without voiding the warranty.
    • Our Partners receive commissions for each case. often pays Partners a larger commission than Ontrack or Drivesavers.*
    • has a comprehensive research & development program to ensure that only the latest techniques are used to recover data. With, you know that your clients’ data is in the right hands.
    • We limit the number of Partners in a geographical area, and will refer clients from your area directly to you.
    • provides some of the fastest turnaround times in the field, and is establishing multiple locations for faster turnaround.
    • Frequent updates supplied to all of our cases means less pressure on you.

    Call 1.800.237.4200 or submit your information through our Partner form to apply to our Partner Program.

    *Ontrack is a registered trademark of Kroll Ontrack Inc. Drivesavers is a registered trademark of Drivesavers, Inc. All trademarks are property of its respective owner.

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