Client Feedback

Very pleased with the job you performed. I was so glad to get my data retrieved. Thank you so much and the communication and service I received was great. Highly recommend ESS Data Recovery.

Totally satisfied with the service...Very fast, and I was kept informed on all aspects of the proceedure.....Thank you....

Fabulous customer care from very professional people. And the outcome was successful.

I was very pleased....Thanks

Quality and quantity of data recovered was fine. The length of time for the service compared to original estimates was very far off. In other words; you got our hopes up but as the weeks dragged on we basically gave up that we would get anything back at all.

Done on time, all data recovered, very fair pricing.

Thank you very much ! Great appreciation to ESS Data Recovery Team kind help and efficient work ! Particular Joe Keith and Michael Katich ! Thanks again !

the contact person was great, she really helped me out to undestand the process, and also serve as the face of your company to me. Then when the enginerer called he was able to keep his interaction short and sweet with me which I imagine makes for a very efficient way of working with customers. A persons datta is very personal and sensitive--and this way of working by you reflected the importance of protecting my data and making me feel comfortable--thanks for that

I have nothing but respect for ESS- from the first contact on the phone on a Sunday afternoon to the receipt of my data- EVERYTHING from ESS has exceeded my expectations.

Our customer was thrilled with the entire process.

The service was everything I wanted. Price is a little high....but you have to think of the memories they were able to preserve!

I understand that this was a difficult case, and I very much appreciate your efforts to resolve it and your persistence. Thank You

Data recovery was great - good job! My only comment for improvement is, the return media (120GB external harddrive) came preloaded with your StorGrid online data backup. I have tried to utilize the free 30-day trial twice and each time the program runs well for several days - it successfully completes my scheduled backups - then it STOPS functioning and I can't restart the service. If I uninstall and reinstall the software I can start from scratch again but my original backups seem to be gone. Not very impressed with StorGrid

Everyone I spoke with was courteous and professional. The turn around time was excellent -- much faster than I expected. The only negative was the cost. It was far more expensive than I would have hoped.

Too expensive. Do you work in tandem with Microsoft regarding price fixing?

You have turned a disaster into a very positive experience. Thank you.

I received an external hard drive with most everything that I thought was gone forever. Your service is excellent, fast and very professional. I will certainly keep your company in mind, and pass it along to anyone that may need your service.

I was so devastated when our external hard drive quit working. The hard drive had all our digital pictures for the last 3+ years including my youngest son's baby pictures. ESS was able to recover all the pictures plus everything else from the hard drive. Thank you so much for the job you did!

I manage the image library of a furniture manufacturer with several years' worth of product photoshoots (imagine hundreds of models we have). The hard drive containing the archive failed and ESS Data Recovery was recommended to me. From response to recovery, delivery to following up - everything was taken care of with the least amount of time and by professional representatives following up. 100% recovery of 500+GB and my hats off to the team!

I especially liked the email updates, and your customer service rep that I spoke with on the phone was the reason I selected your firm.

I've used ESS over several years, and every experience has been great. The service is fast and reliable, and there's always someone to provide answers, and they've had a 100% success recovery rate for me. As an IT analyst, I constantly tell my clients to back up to a network resource. When they don't listen, and the lost data is mission critical, ESS has been our hero!

Excellent. Only issue i have is the price. Seems a bit steep but i understand.

You guys took a while but came thru in the end. Thank you very much.

Your professionalism is outstanding.

Thank you for the recovery. All seems fine. Regards, Cathy

I found your services to be excellent because of the free shipping and my ability to reach customer support on the phone very quickly. A full recovery of the data didn't hurt either.

AWESOME!!!! 100% recovery

This is a great service. I've used their service at two different companies I've worked for. 100% recovery rate everytime!

On a scale of 1-10 Ben is a 12. We even took his picture to put on the office wall. Ten years of my life was on that drive and I called Ben Saturday morning and he had a full recovery in my hands that night at 11pm. We worship BEN.

I loved how available and exact everyone was that helped me!