Letters and notes from clients over the years, in their own words. Many arrived by mail or email after a ticket closed; a few are excerpts from longer letters. For recent third-party reviews with links to the originals, see our Reviews page.
For this kind of fast, personalized service, I would have expected to pay so much more; however, in the end, the cost of the services was less than Seagate.
It was such a difference, he actually listened to me, and even better, he was not an intermediary. He was actually the guy doing the work. He was so nice, he did not talk down to me, or treat me like my data recovery need was unimportant because I am not some big corporate client.
I cried again, but this time because I have hours of precious footage of my grandmother who lived a very exceptional life and my family. It was so wonderful to see a video of my son when he was three. You can't put a price on those kinds of memories.
I had an external drive that was considered toast by 2 other companies. DataRecovery.com was able to recovered 100% of my data. They were extremely professional and kept me informed with a very detailed step by step log. I also felt like the cost to recover my priceless data was very reasonable.
To say that I am a satisfied customer would be an understatement. I am deeply grateful to the great service, treatment and urgency you gave our case. You truly made our problems your own, and did close to the impossible to resolve these. In my 30+ years operating Campos Borquez, I have seldom encountered as good a service provider as yourselves.
Dear friends, I want to express my gratitude to you for such a professional job recovering the severe damage experienced by my hard drive. I have posted your contact information to the Principia College community, encouraging folks to contact you if they find themselves in that situation. Prior to identifying you, I had contacted several other recovery labs in the St Louis area. None were able to do the job. Your work was both timely and complete, but equally important it was done with such kindness and empathy when I was feeling so awful! Thank you again! Warmly, Karen
All in all the experience of this client is that Datarecovery.com is not only the gold standard in the delivery of the restoration of peace of mind and order, they are best described by the Japanese benchmark term "Dantotsu", the "very best of the best" being the closest English equivalent.
Right from the pre-sales stage one gets a comfort level with Datarecovery.com that this is a firm that views their relationship with the client as a partner, not just a paycheck, in restoring one's peace of mind. Their case numbers are not one of a data recovery sale but of a joint venture in restoring order and peace of mind.
I would like to thank the many clients who recommended Datarecovery.com to place one's trust in and in turn the undersigned is now "paying it forward" to future clients who may fall into a similar data loss deep hole.
Very impressed. You guys recovered a complete drive for my customer, and it wasn't anywhere near what I thought it would be. I'll be sure to recommend you if I am asked. Data Doctors wanted money to bring the drive you for them. Lol. Thank you. You guys have my business if I should need you.
It's been a year since you resurrected our failed hard drive that contained priceless videos of our school activities and without your help we would have lost these precious student performances, speeches and projects... Thank you for being there for us!
I feel blessed that I connected with the best.
We cannot thank you enough for your masterful skill in rescuing our data and then sending it back to us in record speed.
Datarecovery.com's "No Data, No Charge" policy substantiates commitment of its professional work.
These guys put the PRO in professionalism.
Rare is the business that has the exceptional mix of skill, service, accountability and price point. Datarecovery.com is such a business.
It was easy to choose your company... Your technicians were able to recover my data within two days, even more quickly than projected.
I had contacted another data recovery company before coming to DataRecovery.com and experienced nothing but frustration... Thanks for saving me from a potentially disastrous data loss!
The Techs at DataRecovery.com brought thousands of man hours back to life after we experienced a complete failure on our server drives.
I handed the drive on Friday & the same evening I got a phone call that they were able to get the data... It was a big sigh of relief; almost a "champagne-bottle-opening" moment for me...
When I received the recovered drive, I was surprised at the number of files Datarecovery.com was able to save. It was much greater than Ontrack had stated. (Ontrack is a trademark of Kroll Ontrack Inc.)
I first contacted the Geek Squad who took two days to get here and charged me $149 to tell me they could not retrieve my files... To my pleasant surprise, Datarecovery.com were able to recover all of my data, copy it to a portable hd, and return it to me in less than 7 days! (Geek Squad is a trademark of Best Buy Enterprise Services, Inc.)
It was truly a pleasure dealing with such a great company.
You and your team were top notch and I wish to thank you all.
After being told from another recovery company that they could not handle our problem, we sent our drives to you. Once you received our drives your staff took over and completed the job in one day. We should have sent them to you in the first place!
When all was said and done your company was head and shoulders above the rest.
To my amazement, 100% of the data on my computer was recovered quickly and accurately.
In the past 9 months we have had the pleasure to use technology and services of [Datarecovery.com] on two separate occasions. Each time our data was successfully recovered up to 95% complete. From the technical service support team to the customer service support team both experiences were top notch....I already have and will continue to recommend [Datarecovery.com] not only to colleagues within my corporation but colleagues in the IT industry.
Seven days later we received a hard drive containing all of our valuable designs and quote files. It would have taken hundreds of hours to recreate these files and our customers would have been waiting on us for weeks.
They were a life saver!
Although I contacted [Datarecovery.com] at a very difficult time, the experience was gratifying. Quick service, quick turnaround and complete recovery.
Not to fear, your team fully recovered my hard drive and had it back in my hands... Not only was the work done thoroughly and fast, it was priced very fairly and well below similar services.
The recovery saved our company thousands of dollars in labor costs and valuable data that could not have been reproduced.
I called a few recovery centers, [Datarecovery.com] professional staff stood above them all.
I would like to personally thank you for the service you provided my Planning & Technology staff with the recent crisis with our police incident reporting system. It's my understanding that you took an emergency call on a Saturday afternoon, and worked throughout the weekend and the following week attempting to recover our incident reporting data... My staff has told me that you and everyone else they worked with at [Datarecovery.com] understood the criticality of the situation, and were 100% focused on recovering as much of our data as possible, within a short timeframe. You and everyone else at [Datarecovery.com] gave excellent service!
They made my nightmare of losing critical data disappear.
The results could not have been any better with 100% of the much needed data recovered.
What a tremendous relief it was to have all the information back and not to have to recreate it all anew!
A colleague of mine experienced a similar hard drive crash earlier this week, and I didn't hesitate to recommend your services.
I have to tell you that it is a great feeling knowing that if a drive goes bad, there is a place I can now rely on to recover my data.
You guys did great! All the companies I called for help, including the manufacturer of the memory key, said the data could not be recovered and was lost forever. Thanks for doing the impossible!
Your prompt service in responding to what appeared to be a "lost cause" with regard to the retrieval of my data was very professional, and enabled me to continue my work with a minimum interruption.
Their prompt and effective service allowed our department to recover from a potential disaster from complications dealing with a Zip disk... We received the new disk that contained our files and we have been able to perform our job ever since. Thank you again for your service, this saved us from reinventing the wheel!
The recovery process on the drive, although pricey, was near perfect. Without the efforts of [Datarecovery.com], certain files and many photographs which are priceless, would have been lost.
Much to my pleasure they recovered 100% of the data. [Datarecovery.com] saved me thousands of dollars in labor.
To make a long story short,... your staff took a very professional interest in our case, got us started in the right direction, and within a matter of days, we had 100% of all our data on our new systems!
...To my further surprise I was told later that the cost estimate for recovery would be around $700 less than was I was expecting to pay at my current data recovery specialist. The deal was topped off by a timely response and turnaround, and all data was returned on an external hard drive instead of multiple DVD disks like was the norm at the last place.
I must say that you have a great company and you all have been very polite and courteous. Customer service has been very good. A class act and I will definitely refer business your way.
Staff was courteous, the transaction smooth, and your office impressive. It is great having your top-notch operation right here in the metro east. I look forward to doing business with you again.
WOW! That is great news...nice for a change. I will also gladly take the drives you mentioned and look forward to sliding the rebuilt RAID 5 array back into our server. Your service has been excellent and I will be certain to refer/use you in the future... Thank you again and it's been a bright spot in a dark situation.
I was also impressed with how well you kept us up to date on the status of the recovery... In the future I will be sure to recommend [Datarecovery.com] to any of my associates in need of data recovery services.
You obviously have superior technology to many other companies who are in the same field.
THANK YOU so much for your help in recovering my data and namely the PICTURES of my children. I have been trying desperately with various companies over the past three years to recover my data...You were able to do what no other big chain or data recovery company could do.
Thanks for great job. All files on my SyQuest® 135 cartridge were recovered. I transferred them to main drive from the CD you made, and everything was still there and still worked. Excellent job. Your price was really right...So I'm glad I kept checking out all the recovery folks on Ask Jeeves. I found you and you did the job. Thanks again.