Client Feedback

Other than a delay with the time it took for recovery of our dead drive, all is well. We're glad all the family pictures were saved since those memories are precious. Thanks

While it is a little expensive for the personal versus corporate user, you guys did an outstanding job. I like the web interface that was updated almost daily with what was going on. My only complaint, if you will, is the person who answers the phone. The accent makes it difficult to understand at times. I would HIGHLY recommend your company to anyone.

Expensive lesson to back up files but ESS saved EVERYTHING! Well worth the price...ESS earned every penny.....

Excellent service and recovery of my data. Professional and courteous all the way around. THANKS!!

Communication was great and the price was reasonable. ESS saved my son's school and personal work that he's been gathering for years. I can't stress enough.. back-up, back-up, back-up your files! But if you need recovery services I recommend ESS Data Recovery.

Great service and all data was recovered.

Excellent, Excellent, Excellent service! Recovered ALL of my data quickly. Knowledgeable and caring staff. Worth every penny. Excellent communication within the company among employees, and excellent status updates for clients. Highly recommended. -Oren

Although expensive, I am very pleased with your quickness and with your diligence in recovering my data. Thank you.

I am very impressed with your company. All data was recovered from a drive that fell off the table and would not spin up. I understand that the tech repaired a circuit board and replaced the heads. All this was done in four days with constant email updates of the progress. The cost was just $820 including shipping and using a backup drive I provided. A+++++

I really appreciate how quickly the turn around was for my hard drive. When I couldn't find some of the data on the replacement hard drive I panicked, but your staff assured me it was there, double checked the back-ups they made, and told me where to find it. PHEW! Thanks so much! It was expensive, but you managed to recover EVERYTHING that was on my computer. Thanks

Awesome service, great communication! They saved thousands of memories for me! I'd use them again in a minutes, they were worth every penny!

Thanks, you recovered everything for which I am very grateful.

I thought the service was very good. Would definitely recommend ESS Data Recovery.

All went smoothly and ended up with great results. You certainly saved me a lot of headache by recovering my lost data. Thank you very much for your professional service.

Before selecting a data recovery service, I contacted ESS, CBL and Drive Savers. I chose ESS because they were straightforward with the cost and did not give me any smooth doubletalking salesmanship. While I don't wish to find myself in need of a data recovery service again, I would not hesitate to use ESS in the future.

I was thoroughly pleased with the service your company provided me. Not only were you able to recover all of my photos but I appreciated simplicity of the process - from the free shipping with UPS to the weekly status update phone calls. You were highly recommended to me, and you still exceeded my expectations. Thanks!

Great job! All my data was on the external drive just as it was on the defective drive. We will definitely use your service again -if needed. Thanks!

i was informed every step of the way. The only issue was I did not get the 1TB external because it was not available at the time. I would rather have the 1TB instead of the 750G external.

I am happy to have my data back, and I thank you for the service.

The service great, the turn around time was faster than expected and they recovered everything. I was especially pleased with the photos they saved as the quality was excellent. I hope I don't have to use this company again but if I do, they would be my first choice for this type of work.

Your customer service is exemplary! From case opening to delivery of my recovered data, I was always kept informed of status and everyone involved was great.

i received a full data recovery. support was excellent providing updates on progress along the way via voicemail and web. the turn around time was relatively short as well. i would highly recommend your recovery services.

Thank You!!! ESS recovered 100% of my files and pics and video! I am telling (and emailing) my story to everyone I know! I still can't believe I have it all! And, copying it to my new computer was so easy! Now, I will be using your Online Data Backup Service for as long as I own a computer! Y'all made my day (and year)! Thank you, again, so very much!

This was my first HD data recovery experience. The outcome was better than I expected especially after another company reported they could not do the work. Your service was friendly and efficient. I appreciated the status emails letting me know how my case was progressing. I didn't have to send a single 'Nag 'o Gram'. I will gladly recommend ESS to friends and family. By the way, I did receive the new data drive and my new HD paperweight in good condition and I am back in good graces with the family...

I am very pleased with the overall service that I received from ESS. It was less expensive than the others I inquired and faster turn-around. I would recommend your company to others.

I was absolutely amazed! There was 100% recovery, the service was great, courteous, prompt and friendly. I hope I never have to use you again, but I would unhesitantly recommend you to a friend who needed such a service. Thank you most sincerely.

I was very satisfied with the exceptionally customer service I received. I'll definitely refer my colleagues to ESS.

I was very pleased with the work done. Only a few of my photos were unretrieved. I will recommend you to anyone. Thank you. I thought my photos were lost forever...

Thank you so much for recovering my data! I do appreciate the professionalism of your company. Thanks again for restoring what might have been totally lost.

Fast and professional support. Thanks for all your help.