Short comments clients leave when a ticket closes, shown as written and newest first. For longer letters see Testimonials, and for Google and Trustpilot reviews see Reviews.
Very efficient but somewhat expensive for a small business. Not sure if this service was available elsewhere and at what price but you came recommended from manufacturer. Thank you for your prompt service.
The customer is extremely happy with the results. The pictures of her with her son at the hospital when he was born were recovered, as well as many other important pictures. Thank you so much!!
Doug Foster is a fantastic tech to deal with and I appreciated his assistance immensely. I am familiar with the concepts at work, even if I don't have a cleanroom of my own, and think highly of how this whole process worked. On the basis of this experience, I would wholeheartedly recommend your company for any hard drive recovery needs. Thank you, Eric
THE SUPPORT FROM YOUR COMPANY HAS BEEN VERY PROFESSIONAL FROM THE START. YOUR STAFF KEPT IN TOUCH VIA PHONE AND E-MAIL THROUGH THE ENTIRE PROCESS. AT ANY POINT, I WAS ABLE TO EASILY CONTACT SOMEONE FOR UPDATES.MY DATA WAS RESTORED COMPLETELY AND I AM VERY APPRECIATIVE OF THIS.I WOULD RECCOMMEND YOUR COMPANY TO ANYONE NEEDING THIS SERVICE. GREAT JOB AND THANKS AGAIN......ANDRE
Ben McDonald took excellent care in resolving my external hard drive problem with very little down time. I just wish our IT personnel had the expertise that the ESS office had.
Really appreciated the service. You were fast to respond and perform the work. Outcome was favorable and we were highly satisifed.
Easy and flexible. Its what I needed.
The service was beyond excellent. I got an estimate in timely fashion, I received updates on how the hard drive data collection was going, and they send it back to me promptly, everything fully intact and all the important files restored. Couldn't be more happier.
As always, we at Just Pools can count on you to save our behinds when our computers crash. Thanks for an awesome job!!!!!
Just wanted to give you a great big thank you for recovering our priceless pictures and video clips. Fantastic job and speedy service!
We were extremely pleased with the attention to detail, customer service, alternatives and quick turn-around that we received from your company. Not only was your service “above & beyond” the professionalism of the staff spoke volumes. Obviously when faced with an external hard-drive no longer working with all of your valuable data on it, panic mode starts to take flight and kick in. The knowledge of your procedures and company immediately put us at ease. The follow-thru on delivering what your company said it would quickly and efficiently was appreciated. You were able to recover 100% of what was “lost” and sent it back quickly. We couldn’t be more happy with your company or the service you provided Thank you!!
Every Photo file on my hard drive that had failed was recovered. Because we burn daily disc of every job we could have recreated the files that were lost, but the cost of labor involved to do that would have be five or six times the cost paid to you to recover the files. Thanks, many times over!
You came thru and recovered my data. Cost was a killer. Thanks
Your service was excellent, timely, professional, and, equally important, personal. Thank you Joe Keith
I just wanted to let you know we received the recovery drive and restored all of our CFO's data. I also wanted to say thanks to you for providing excellent customer service and feedback throughout the process.Thank you
Outstanding. Everything I expected.
You guys are great, this is the first customer I've had that took exception with your pricing. I assured them your pricing was well below the competition's
It was excellent in terms of restoring my data and the turnaround. It is a very expensive process however. That was the downside of it.
Very Pleased with the work ESS Data Recovery did to save my data. They communicate often and clearly during the process and the were able to fully recover all of my data from a failed Seagate Barracuda hard drive. These folks are for real!!!
I have reviewed and verified several directories and files contained on the drive with great success. Thank you for your efforts to recover the data.
Good work, thank you.
The service was great, but it took a little longer than expected. Everyone I talked to was very helpful.
Doug Foster was outstanding in the up most professional manor. I'm very please in the service I recieved and the speedy return time. My case was a personal drive not buisness. He handled it as if it were his own. Thanks a million Doug.
Prompt and courteous. FYI - hard disk wipe quote of $200 is more than 3X geek squad at $60
Thank you for everything you did for us. Although some files were not able to be recovered. The information you were able to recovered was remarkable.
If it wasn't for ESS Data Recovery expertise, I would of lost 3 years of valuable data from my external hard drive that mechanically failed. I was handed a brand new hard drive with 100% recovery of my data all in the same folders for ease of use back into my workflow. And along with the prompt, courteous, professional service, they made me a very thrilled customer. Excellent company, excellent service. Don't hesitate to call them. Debbie, professional photographer.
The technical aspect of the recovery was OUTSTANDING. All the files were recovered and it was VERY quick. The cost, however, was not and we find it hard to believe that recovering these files was $? worth of effort.
Service was quick and exactly what I needed. Joe responded quickly to any questions I had, as well. I am completely satisfied. I would use your services again if I lost data (although I have learned a lesson and will be more vigilant about backing up).
Your case worker did an excellent job in recovering all the data.
While we could all complain about the cost of data recovery, I certainly will never complain about the service I received! I have already recommended ESS to someone whose system crashed!