Short comments clients leave when a ticket closes, shown as written and newest first. For longer letters see Testimonials, and for Google and Trustpilot reviews see Reviews.
The data recovery staff provided us with top-notch customer service at every turn. From our initial inquiry, to the pick up of our recovered data, it was never a hassle to interact with them. Then the fact that the technicians were able to recover 100% of our corrupted data was almost icing on the customer service cake. I don't want to ever have to go through the data loss crisis ever again, but would bring my business back here in a blink.
Everything went smoothly for a real headache of a situation (losing data). Thanks for recovering all of it.
During the data recovery process we asked for a list of file names that were found on our damaged drives. We requested this list because we were not sure if the files we were looking for were in fact on these drives. We were told that such a list could not be provided. This confused us. We were told that the reason a list could not be provided was because Datarecovery could not guarantee a full recovery and that providing such a list would imply this. We were not as concerned about full drive recovery as we were identifying if the files on the disks were in fact the ones we needed. Datarecovery was able to perform a full drive recovery and as we feared, the files recovered are unusable to us. We have paid $[xxx] for old files that we already have copies of and are actually no longer needed. In the future, it would be a nice courtesy to your clients to provide them with a list of files that can be seen on a damaged drive. Unless of course it is actually impossible to see file names. It would be easy enough to include a simple disclaimer stating that there is no guarantee of full disk recovery with a list of files or even a sample list of files on the damaged disk.
Everything about Datarecovery.com was first class. They are a 10 out of 10. Excellent customer service. All data were recovered. The work was completed quickly and the hardware was returned exactly when promised (except for a train derailment that delayed UPS). 🙂 I would not hesitate to recommend Datarecovery.com to my friends or associates.
While we were surprised at the cost - when we got the final products we were more than pleased with the fine results. It would have been terrible to have lost all our photos from 50+ years together.
The service provided was excellent all my data was recovered, my only concern would have been the return shipping arrangements. I would have preferred Courier overnight as I was in dire need of some of the recovered files. Otherwise I would recommend you whenever I can.
From my initial telephonic contact with your Illinois office to my face-to-face visits at your Tempe, AZ office, I was treated promptly and professionally. I received the services that I needed at a fair price. Megan and Eric (Tempe Office) were fantastic.
This was our first time using datarecovery.com and we were extremely happy with the result. Not only did they recover 100% of the files on our RAID drive, but they did it remarkably fast. From start to finish they were easy to work with, reliable, and gave us exactly what we needed, our recovered files at a reasonable price.
Great service - very responsive to my questions and concerns. Turn around time for the data recovery was great!
Great customer service (Laura is awesome!) and fast evaluation, we got an answer the day they received the drive. Highly recommended! thank you!
My new drive works perfectly! Thanks for the good work DataRecovery!
I was very satisfied with the recovery, and with Jessica's customer service. Thank You!
After a few weeks now of using the recovered data, all in all, everything has met my expectations. Thankfully, there were no issues with the process in recovering my entire iTunes library, which was stored on the two damaged external hard drives, and the restored and recovered versions that were saved to the two provided hard drives were accepted without any issues by iTunes. Many thanks for the excellent service!
You did a great job! The service was fast, with great results. Your taking care of the shipping was a great relief of just one more headache for me since we are a bit out of the way.
Very satisfied with this experience and Rep. Joe was awesome in working with me on same. I'll be sure and recommend your company to any friends and family that may need what you provide. I also mentioned it to our I.T. Tech here at work in the case that we need this service. Thanks very much! Sincerely, Mark
Great service at a reasonable price.
I am so thankful for your expertise. I know it may sound silly but you saved my life. I have shared with everybody about your services, and will continue to do so. Thank you so very much.
A little long on the wait, but seems to be fully recovered and that is what is important. Very informative as well, constant updates. Great job.
Worked well and fast.
Datarecovery.com went above and beyond to help me get my data back. After my iMac drive burned out and the local repair shops threw up their hands in defeat, Datarecovery.com was my last hope. From start to finish, I felt like they were really there to help, with free shipping and appraisal of my dead drive. I got a quote and although it took me many months before I could give them the go-ahead to begin repair, they kept my drive on stand-by and followed up with me monthly (at my request) until I was ready to proceed. I can’t begin to list all the irreplaceable content that they retrieved; family photos, digital art, business documents, screenplays, hundreds of hours of game saves, and many gigabytes of irreplaceable music and video. Thanks for saving my digital life! -Roman
too expensive considering the amount of work. got back my data but feel overcharged. customer service agent was professional. Not 'used car' type I experienced with other data recovery inquiries. Service was rapid and reliable.
Dear Ben & team, Thank you again for your very professional help in recovering our vital business data! Your hard work and dedication were once again crucial to our success. You handled everything beautifully. Thank you! 🙂
Kept us efficiently informed and delivered services as advertised.
Very pleased with the service. It isn't inexpensive but the job got done. Scott's professionalism and everything from dropoff to receipt of drives was smooth and stress free. Thanks, Syed
Yet again excellent service in good SLA
Joe Keith was very helpful to me throughout the process. Completely knowledgeable and straightforward. Thanks Joe!
The person I dealt with had a great attitude, and the price was fair (especially after talking to other places). He did a great job. Couldn't be more pleased.
Requiring the services of Datarecovery will cause most people to feel like they are entering the Tunnel of Doom. I can testify that my experience with Datarecovery resulted in a very pleasant, satisfying and completely happy ending. I can't recommend the services highly enough. All my contacts were handled politely, promptly and attentively. I couldn't ask for more. AND all those precious photos of my granddaughter were recovered in perfect condition.
Very pleased but very expensive
I would recommend data recovery to ANYONE that has an issue w/not able to access data. My dog ate/chewed my flash drive to the point I figured I had lost ALL my pictures on it. Data recovery not only was able to recover all my pictures but did it very professionally, timely and was always a phone call away if I had any questions.