From the moment you contact us to the delivery of your recovered data, every step is designed for transparency and results.
Free Evaluation
Open a ticket, then ship your device with the discounted label we send or drop it off at our Edwardsville, Illinois or Toronto laboratory. We evaluate it at no cost and provide a detailed quote within 24 to 48 hours.
Approve & Recover
Once you approve the quote, our engineers begin recovery in our ISO Class 5 certified cleanroom using proprietary tools and techniques.
Data Delivered
Verify your data against a file list before paying. Recovered data is then returned on a new device, and we keep an offline backup for 30 days.
Most failures fall into three groups: logical (deleted or corrupted files), electronic (a damaged circuit board), and mechanical (worn heads, a seized motor, or damaged platters). Each needs a different approach, which is why we start with an evaluation instead of guessing. If your device is clicking, grinding, or not spinning up, power it off. Running a failing drive can turn a recoverable problem into permanent data loss.
Ready to send something in? Our packing and shipping guide shows how to protect a drive in transit, Service Options explains standard, expedited, and on-site service, and the Contact page has laboratory addresses and drop-off hours. Under standard service, most tickets are completed within one to five business days.