While we don’t make many hardware recommendations, we do see hundreds of RAID, JBOD, and NAS/SAN systems each year. When clients ask our engineers to recommend a reliable, functional, and cost-effective storage device, we recommend JetStor solutions from AC&NC.

Our reasoning is simple: These devices are extremely reliable systems. They’re typically customized for specific storage needs, which has significant advantages in terms of speed and reliability. In modern applications, customization is crucial.

JetStor engineers assess application requirements carefully in order to build storage devices that offer a blend of functionality and scalability, and from the systems we’ve seen in our laboratories, they do a tremendous job of addressing their clients’ needs.

The Advantages of a Custom JetStor RAID

Because AC&NC builds JetStor storage solutions for dozens of applications, they offer expansive options, including custom SAN, NAS, DAS / SAS, and JBOD options. This is crucial, because two different applications will often require two very different approaches—and one company’s ideal RAID setup may expose another company to data loss or unnecessary expenditures.

JetStor systems vary greatly in terms of size and RAID configuration, so levels of redundancy vary. Some JetStor devices can sustain several physical media failures without losing data, while others don’t have this same level of protection. A company might opt for less redundancy in order to reduce costs, or to increase storage capacity without increasing the physical size of a storage system.

But even when redundancy isn’t a major concern, JetStor devices are very reliable thanks to high-quality hardware. AC&NC recognizes that redundancy isn’t the same thing as a backup—any system can lose data, regardless of the quality of its components.

Even with safeguards, data loss is always possible in extreme circumstances, but AC&NC goes above and beyond in using best-practice techniques to create dependable systems. They actively educate their clients, clearly explaining the benefits of different RAID levels and backup techniques. That results in a great return on investment, regardless of application.

JetStor offers expert support, and their staff can effectively address some disaster recovery scenarios. Additionally, many JetStor solutions incorporate offsite backup without relying on data tapes, and incorporating best practices to ensure dependable access to crucial files.

Datarecovery.com regularly works with AC&NC hardware, and we often recommend them to our clients as replacements for inferior storage systems. We’ve also performed RAID data recovery services for JetStor owners on occasion, and we’re impressed by what we’ve seen.

Every company that relies on large physical storage systems should invest in custom solutions to see the best possible results. We strongly recommend AC&NC and JetStor in these instances. Click here to visit the JetStor website.

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Nevertheless, data recovery cases are often received in which rebuilds or server changes were improperly handled, resulting in some form of data loss and even overwritten data. This can be catastrophic for IT departments, as the NAS and RAID systems offered by Aberdeen often hold terabytes of vital information. As such, we treat every data recovery case on a Aberdeen LLC device as a priority. Even in extreme cases, our experience in the field and knowledge of the various file systems used by Aberdeen LLC has led to a high recoverability rate, even when data has been partially overwritten.

Recovery Process for Aberdeen Devices

Data recovery on Aberdeen LLC devices typically involves two phases: a standard hard drive recovery phase (if data has been lost due to a hard drive failure), followed by a specialized approach to rebuild each system of drives in the correct order to recover intact data. This second phase is addressed on a case by case basis, as the high level of specialization in Aberdeen LLC devices makes a universal data recovery plan impossible.

Only high-level engineers with experience with RAID, NAS, and various other multi-drive arrays are allowed to work on Aberdeen LLC devices, and we work closely with our clients to develop a plan based on the operating system, file system, the exact cause of the failure, and other variables. Many modern Aberdeen LLC devices use VMWare virtualization software, and Datarecovery.com engineers are leaders in VMWare recovery techniques. You can read more about our techniques and capabilities for VMWare systems by speaking with a member of our data recovery team – call 1.800.237.4200 to get started.

Remote Recovery Options for Aberdeen Data Recovery

Because of the high level of complexity involved, some Aberdeen LLC cases are recovered onsite. This is especially true when a hard drive failure caused the data loss. However, in many instances remote recovery is possible, although the possibility of remote recovery needs to be directly assessed by a data recovery engineer.

Remote recovery requires secure, block level access to the array or NAS. Engineers connect to the system, repair damaged VMFS volumes or other volumes dependent on the operation and design of the device, and allow the volume to be easily mounted. This process minimizes downtime and can sometimes be completed in only a few hours.

Supported Aberdeen Devices

Datarecovery.com supports recovery on the following Aberdeen LLC devices. As data recovery techniques are constantly improving, it’s impossible to list every recoverable system, and recovery techniques will vary for different devices. Contact us to speak to an engineer for an estimation of your case’s cost and the likelihood of recovery.

Please note that this is not a complete list.  We currently offer data recovery services for all Aberdeen storage systems.

• Aberdeen AberNAS 211
• Aberdeen Sterling 267
• Aberdeen Petarack SAN
• AberSAN Z-Series
• AberSAN-FC Kit and Other Fibre SAN Devices
• Aberdeen AberNAS LX Series
• Aberdeen XDAS iSCSI Series
• All Aberdeen JBOD Devices (including JBOD expansion sets)
• Aberdeen iSCSI SAN Series
• Aberdeen XDAS and NAS Servers

If you’re interested in remote recovery, call us today at 1.800.237.4200 to speak with an engineer who can assess whether remote recovery is possible on your device.
Call us now at 1.800.237.4200 for a free consultation.

ABERDEEN RAID

*Aberdeen is a registered trademark of Aberdeen, LLC. and is not affiliated with Datarecovery.com, Inc. in any way. All product names, registered trademarks, and trademarks are the property of their respective owners.

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In most circumstances, our engineers can focus data recovery efforts on a failed RAID array, allowing for seamless re-integration when the data is restored. A case study is included below. For more information or to get a quote for Xsan data recovery, call 1.800.237.4200 today and ask to speak with a RAID expert.

Case Study: Xsan RAID Failure During Firmware Upgrade

In July of 2008, Datarecovery.com received a call from a company with six Xserve RAID boxes (12 separate RAIDs altogether including a mirror for metadata). The company utilized this SAN for large graphic files, and it was under heavy use.

For performance reasons, the company’s technicians upgraded the firmware on all of the Xserve RAIDs. While the upgrade did not negatively affect data on most of the arrays, the final Xserve RAID encountered a serious error. The disk configuration was lost, and all of the RAID members registered as hot spares.

Any sort of reconfiguration of the RAID would result in a complete initialization of the data, which would render all of the graphic files permanently inaccessible. Unfortunately, the timing couldn’t have been worse – the company’s backups had recently failed, and they were unable to restore the data on their own.

Datarecovery.com’s lead SAN and RAID engineer spoke directly with the technicians at the company in order to create a plan that would minimize downtime. By sending a team of engineers to the company’s headquarters, Datarecovery.com was able to clone every drive in the SAN (40 drives total) within a day.

After completing this process, Datarecovery.com’s RAID team was able to analyze the cloned media from the failed Xserve RAID array. We utilized our firmware repair equipment to create a fix, then created a replacement set of Xserve RAID modules to replace the modules in the failed RAID array. The Xsan software recognized the “new” array, and the SAN was online.

The entire process took less than 48 hours and saved the company hundreds of thousands of dollars in lost revenue. We kept the costs of our services below $50,000, including the costs of our onsite engineering team, and we remained in contact with the client to verify that the data was fully intact.

Data Recovery for Xsan Software Systems

Xsan is an extremely useful software technology that allows multiple users to access a large amount of striped data across multiple Xserve RAID boxes or Promise VTrak E-Class RAID Subsystems. However, while it has numerous advantages from a technical standpoint, it is by no means perfect.

Data recovery issues occur when one of the subsystems fails, causing the entire SAN to go down (there is no redundancy built into the Xsan software, although redundant configurations are certainly possible). Datarecovery.com’s team of experienced RAID & Apple data recovery engineers will ensure optimal recovery results at a cost that fits your budget.

If your SAN requires data recovery or if a volume is inaccessible, we strongly advise seeking immediate assistance. Datarecovery.com can provide a fast quote along with detailed advice from the world’s leading Xsan data recovery experts. Call us today at 1.800.237.4200 to speak with a RAID specialist.

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The RAID arrays and NAS & SAN devices sold by Sun and Oracle are built with a high degree of redundancy and superior hardware, but as is the case with all servers, data loss is possible.

Our data recovery engineers are specially trained to work with Sun and Oracle servers, and have specific experience with the Solaris operating system as well as the other operating systems that the servers use to operate. Datarecovery.com engineers are able to obtain full data sets from the vast majority of Sun server cases.

Our Detailed Data Recovery Process for Sun Servers

Every Sun server is different, and our data recovery process is substantially different in every case.  When you call 1.800.237.4200, an engineer will speak with you to determine the best course of action for your server.

Remote recovery is often the fastest option. This allows your system to be re-mounted and used normally after recovery is complete, and your hardware remains at your physical location. An engineer connects to your server through remote software with bit-level access. We correct errors and use logical procedures to return the server to its original condition, and downtime is minimal.

Some Sun NAS devices and RAID arrays have issues that must be addressed in-lab. This is most common in instances where a power surge or misconfiguration led to the failure or corruption of several drives. In these cases, we recover the damaged media in a Class 5 clean room using advanced data recovery techniques. Clones are made of the failed drives to ensure the best possible results, and data corruption is addressed with specialized software.

Speak to an engineer at 1.800.237.4200 to discuss recovery options for your case.

Sun Server Error Messages And Symptoms

There are numerous symptoms that could indicate data loss on a Sun server. Primary indicators are LEDs and Solaris GUI alerts that show failure of more than one hard drive (enough drives where built-in redundancy doesn’t prevent data loss). If LEDs on your Sun server indicate power failure or a poor operating environment despite contrary conditions, you should contact Sun customer support or speak to a recovery engineer as soon as possible.

Configuration issues can also make data inaccessible, and these can be a major concern. “Error executing server” is one example, but this can have a simple or complex solution; it simply indicates that the server is unable to operate. These types of “Unknown” errors on Sun servers generally indicate some type of hardware failure which prevents the server from starting up properly.

You should take enormous care when addressing configuration issues, as it’s possible to complicate even simple problems on high-end servers with minor missteps. Engineers at Datarecovery.com can determine whether your Sun server’s error messages indicate a need for data recovery.

Supported Sun and Oracle Servers

We currently support data recovery services for all Sun Microsystems servers, RAID arrays, SANs, and NAS devices. A partial list of supported servers is below.

• Sun SPARC Enterprise Servers
• Sun Blade Servers
• Older Legacy Sun Systems
• Sun Fire X4540 Server
• Sun Fire X4240 Server
• Sun Fire X4150 Server
• Sun Fire X4140 Server
• Sun Microsystems
• Sun SPARC Enterprise M3000 Server
• Sun SPARC Enterprise T5120 Server
• Sun SPARC Enterprise T5140 Server
• Sun SPARC Enterprise T5220 Server
• Sun SPARC Enterprise T5240 Server
• Sun SPARC Enterprise M4000 Server
• Sun SPARC Enterprise M5000 Server
• Sun SPARC Enterprise T5440 Server
• Sun SPARC Enterprise M8000 Server
• Sun SPARC Enterprise M9000 Server
• Sun Netra UltraSPARC Rackmount Servers
• Sun Netra T5440 Server
• Sun Netra T5220 Server
• Sun Netra T2000 Server
• Sun Netra x64 Rackmount Servers
• Sun Netra X4250 Server
• Sun Microsystems Server
• Sun Netra X4200 Server
• Sun Netra ATCA Blade Servers
• Sun Netra CT900 Server
• Sun Netra UltraSPARC ATCA Blade Servers
• Sun Netra CP3260 ATCA Blade Server
• Sun Netra CP3060 ATCA Blade Server
• Sun Netra x64 ATCA Blade Servers
• Sun Netra CP3250 ATCA Blade Server
• Sun Netra CP3220 ATCA Blade Server
• Sun Netra CP3020 ATCA Blade Server
• Sun Storage F5100 Flash Array
• Sun Storage 7110 System
• Sun Storage 7210 System
• Sun Storage 7310 System
• Sun Storage 7410 System
• Sun Storage J4200 Array
• Sun Storage J4400 Array
• Sun Storage J4500 Array
• Sun Fire X4540 Storage Server
• Sun Fire X4240 Storage Server
• Sun Fire X4170 Storage Server
• Sun Fire X4140 Storage Server
• Sun Fire X4140
• Sun Fire X4240
• Sun Fire X4440
• Sun Fire X4540
• Sun Microsystems Sparc Server
• Sun Fire X4640
• Sun Netra X4200 M2
• Sun Netra CP3020 Blade
• Sun Ultra 27 Workstation
• x64 Intel Xeon Rackmount
• Sun Fire X2270 Server
• Sun Fire X4170 Server
• Sun Fire X4270 Server
• Sun Fire X4275 Server
• Sun Fire X4450 Server
• Sun Netra X4250 Server
• Sun Netra X4450 Server
• x64 Intel Xeon Blade
• Sun Netra CP3250 ATCA Blade Server
• Sun Blade X6270
• Sun Blade X6275
• Sun Blade X6450

Sun Sparc Server Data Recovery Tips

When you speak to a data recovery engineer, be sure to have as much information as possible regarding the symptoms that led to data loss. You should also try to collect information about the operating system, file system, the number of drives in the NAS, RAID, or SAN, and any other information that might be relevant to the process.

Do not attempt to run your server after data loss occurs. Never reinitialize a server with multiple failed drives without contacting Sun Microsystems or a trained data recovery engineer.

Most Sun server cases result in a full 100% recovery of requested data. By acting quickly, the chances of recovery are improved and cost and turnaround time are reduced dramatically.

To contact us, please contact us by phone or email for more information or set up a case online.

*Sun Microsystems and its product names are registered trademarks of Oracle Corporation.Oracle.com. Oracle Corporation is not affiliated with Datarecovery.com, Inc. in any way. All product names, registered trademarks, and trademarks are the property of their respective owners.

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One of the major draws of Snap Servers is their low-maintenance, dependable design. However, data recovery is still sometimes necessary when a redundant array fails due to several damaged drives, misconfiguration, or any of a number of other issues. We have provided data recovery on Snap Servers and appliances since 1998, and our engineers have worked with hundreds of the devices. Our recovery techniques on Snap Servers have revolutionized the data recovery industry, and most cases end in a full recovery of all missing or inaccessible data.

Read more about our NAS recovery service here.

Snap & REO Server Data Recovery Procedures

The recovery process will vary depending on the model number of your Snap Server and its unique issues. When possible, our engineers use remote recovery techniques. This ensures minimal downtime, and no hard drives or hardware devices need to be shipped. In remote recovery cases, our engineers access your NAS, SAN, or RAID device on a bit level to clear data corruption and configuration issues that prevent normal operation. In most cases, the entire data recovery process is complete within a few hours, and you’ll simply need to remount the device to use it. Some instances require a data transfer and reinitialization of the server; in these cases, we will require an additional server or device to transfer the recovered data before initialization. Some cases cannot be recovered remotely, as a class 5 clean room is necessary when any hard drive recovery techniques are necessary. These are treated as priorities and emergencies to minimize downtime and get your server and data operating as quickly as possible. Drives (usually not supporting hardware) will need to be shipped to one of our laboratories, where the damaged drives are repaired and cloned. The NAS or SAN is then rebuilt, and recovered data is backed up. By cloning the drives, we ensure that every method that we use for recovery is completely nondestructive and secure.

Error Messages on Snap Servers

The most common problematic error message on a Snap Server lists the date and time in the system log, followed by:

ERROR Disk Driver : Cannot Read Device 80070000 Block 2081904.

This error indicates a fatal flaw in one or more of the hard drives of the NAS. It does not, however, necessarily indicate that a hard drive has failed; corruption or electronic issues may be preventing the system from booting normally. Most NAS devices have built in redundancy, which means that failure of one hard drive is not in itself a serious issue as long as the drive is replaced quickly. However, if multiple hard drives fail or if other issues are preventing your data from being accessible, it’s very important to avoid any attempt to replace failed drives. Reinitializing a failed device, whether it’s a NAS, SAN, or RAID, can potentially overwrite data. Overwritten data is much more difficult to fully recover. You should immediately call a data recovery professional or Overland Storage customer service if you’ve seen a “Cannot Read Device” error message. Review your entire system log, and note anything unusual. The more information you’re able to gather about the failure, the better the chances of a fast, inexpensive, and full recovery. Our server engineers can discuss data recovery options and provide some guidance to help you get your Snap Server running in its normal operating condition. Contact an engineer at 1.800.237.4200.

Supported Overland Storage Snap SAN, NAS, and RAID Devices

Data recovery is supported on the following servers, as well as all older servers (including Adaptec Snap Servers). If your device is not listed, it is still supported. Call us for more information.

• Snap Server SAN
• Snap Server NAS 650
• Snap Server NAS 620
• Snap Server NAS 410
• Snap Server NAS 210
• Snap Server NAS 110
• Snap Server NAS 650 with iSCSI
• Snap Server NAS 620 with iSCSI
• Snap Server NAS 410 with iSCSI
• Snap Server NAS 210 with iSCSI
• Snap Server NAS 110 with iSCSI
• REO 9100
• REO 4600
• REO 1550

(Note: REO devices are virtual tape libraries. We use the latest tape recovery techniques for these servers.)

Data Recovery Tips for Snap Servers

Regardless of whether you’ve got a SAN, NAS, or VTL RAID, it’s important to avoid overwriting any of the data on the device. As such, when multiple hard drives fail, you should avoid attempts to rebuild the server. Gather as much information as possible about symptoms leading up to the failure, as well as information about the server itself. Our engineers will need to know the file system and operating system of the device, its configuration, and a brief explanation of the failure. If you’re unable to gather any of this information, a trained server engineer can help you find out more before the data recovery process begins.

To contact us, please contact us by phone or email for more information or set up a case online.

*Overland Storage and its product names are registered trademarks of Overland Storage Corporation. Overland Storage is not affiliated with Datarecovery.com, Inc. in any way. All product names, registered trademarks, and trademarks are the property of their respective owners.

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This page contains a basic overview of our HP server recovery services.  For more information or to speak with a specialist, call 1.800.237.4200.

HP Proliant Data Recovery Options

We offer both remote recovery and in-lab services for all types and models of HP servers, including RAID arrays, SAN, and NAS devices. An engineer will need to speak with you to evaluate whether remote recovery is possible.

Remote recovery allows our engineers to log into your server on a block level, and they can fix any corruption that’s preventing the server from loading properly. This allows you to simply remount your server and continue to operate it normally.

Depending on the situation, you may have to perform some minor steps (such as switching out a hard drive), but most of the process is handled directly by a recovery engineer. In advanced cases, we may need to copy the data from your server to another device in order to insure data integrity. Each case is different, but our engineers will be able to explain the entire process to you once the situation has been properly assessed.

In-lab recovery services are necessary when multiple drives have failed, past the point where your HP server’s redundancy would have prevented data loss. In these cases, our engineers work on the failed drives in a safe, class 5 clean room. Clones are created of failed drives, and the server is rebuilt at our location, where we can work through any additional corruption and provide you with 100% of the lost data.

In either case, extreme measures are taken to insure data integrity and security. All server cases are handled as priorities, because downtime is a major concern for our clients. Servers often contain millions of critical files that businesses depend on to operate, and we keep that in mind from the moment that a case is opened.

HP Proliant Error Messages

Depending on your system, various error messages can indicate data issues on an HP or Compaq server. Some common error messages which can have quick resolutions are listed below.

STOP 0x0000001E (0xc0000005,…) KMODE_EXCEPTION_NOT_HANDLED
HP Proliant Data Recovery Server

This error is usually present when the operating system cannot boot, and it occurs on ProLiant systems with Windows installed. In many cases, it is possible to get the system operational by simply installing Service Pack 6, which contains a fix.  However, if the operating system cannot boot to the point where the service pack can be installed, data can be completely inaccessible.

Drive Fault LED is lit on ProLiant or Integrity server

When an LED on your HP or Compaq server indicates a drive fault, you can often install a new drive, as HP servers are typically built with relatively high fault tolerance. Multiple LEDs may indicate simultaneous failure of several drives. This can be due to configuration issues, power surges, and other problems. Although it is unusual for more than a single hard drive to fail at one time, we receive hundreds of cases each year with this exact scenario.

In these cases, in lab data recovery may be necessary. Do not attempt to reinitialize any server, whether it’s a NAS, RAID, or other type of device, without contacting a trained data recovery engineer or HP customer service.  Call us at 1.800.237.4200 to discuss options.

Unknown Error on HP or Compaq Server (any model)

If your server presents an unknown error, the most common cause is improperly installed or failing hardware.

As with drive failures, some caution is necessary. In many cases, there’s a very simple solution; by running a minimal configuration and gradually adding hardware devices one at a time, it’s possible to locate the cause of the problem and replace or repair the offending hardware. Again, it’s important not to reinitialize the array, as this can result in data loss. Our data recovery engineers can talk you through the process to fix unknown errors on HP servers, and can evaluate whether data recovery services are necessary. In most cases, unknown errors and LED errors can be easily fixed through our remote services.

These are only a few examples of HP server error messages that can cause data to be lost or inaccessible. Many error messages may be displayed on HP devices, and it’s impossible to give a full list. However, our engineers are able to quickly evaluate any issue that your server is experiencing. Be sure to write down error codes, as these can be a vital key to determining a quick, efficient, and cost-effective data recovery method.

Supported HP Proliant Devices

We support data recovery on hundreds of HP servers and devices. If your device isn’t listed below, it is still supported; this is not a comprehensive list of our capabilities.  Call our offices and ask to speak to a dedicated server engineer.

• HP ProLiant ML100
• HP ProLiant ML300
• HP Proliant Data Recovery Hard Drive
• HP ProLiant ML110 G5
• HP ProLiant ML350 G5
• HP ProLiant DL100
• HP ProLiant DL300
• HP ProLiant DL500
• HP ProLiant DL700
• HP ProLiant DL1000
• HP Blade BL Systems
• HP ProLiant SL2x170z G6 Server series
• HP ProLiant SL170z G6 Server series
• HP ProLiant SL165z G6 Server series
• HP ProLiant SL160z G6 Server series
• HP Integrity servers (all types and grades, including Blade and NonStop systems)
• HP ProLiant Carrier-Grade Servers
• HP ProLiant MicroServer
• Older HP RAID, NAS, and SAN devices

HP Proliant Data Recovery Options

While the operating system of your HP server does not significantly affect the chances of a full data recovery, it can affect our data recovery process, especially for remote recovery cases. For instance, Integrity servers running Linux or OpenVMS will usually require an engineer who has been specifically trained in those systems, and who has experience in fixing data corruption issues on said systems.

For this reason, it can be very helpful to have as much information about your system as is possible from the first stage of our data recovery process. Try to gather as much information as you can before contacting an engineer, including operating system, file system, the number of disks in the server, and symptoms that preceded the failure. This will help to minimize downtime. If you do not have access to some of this information, our engineers will be able to ask several questions and guide you through several steps that can give us the information that we need.

Do not try to operate your HP server after data becomes inaccessible. Various issues can cause data loss, and depending on the scenario, operating your server can result in further corruption and overwritten data which can complicate the recovery process.

To contact us, please contact us by phone at 1.800.237.4200 or email for more information or set up a case online.

*HP, Proliant and other names are registered trademarks of Hewlett-Packard Development Company, L.P. Hewlett-Packard Development Company, L.P. is not affiliated with Datarecovery.com, Inc. in any way. All product names, registered trademarks, and trademarks are the property of their respective owners.

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We offer data recovery services for all current DAT Optic servers, and recovery rates are exceptionally high.

The DAT Optic Data Recovery Process for Servers

As pointed out above, DAT Optic devices differ greatly in configuration. As such, we’re not able to use one data recovery process for every case.

The most efficient option is often remote recovery, which is only possible for servers that allow bit-level access via Internet. Most DAT Optic NAS, SAN, and RAID servers fall into this category. Engineers specially trained in server recovery clear corruption issues that are preventing data from being accessible via an Internet connection, and then either transfer the data to new media at your location or, in many cases, fix the server to the point where a new drive simply needs to be remounted.

If more than one hard drive has failed and in select other circumstances, remote data recovery may not be possible on DAT Optic, Inc. servers. In these cases, we need to have all of the server’s drives shipped to one of our laboratories. Damaged drives are fixed in our class 5 clean rooms using advanced data recovery techniques. Because DAT Optic servers are often set up to user specifications, we can simulate the server hardware; we do not usually need the actual server to complete recovery. When drives have been individually recovered, the server’s original setup is restored and any remaining corruption is fixed, resulting in a full recovery of all of the server’s data.

DAT Optic Error Messages

Referring to your device’s system log and keeping track of any messages that indicate issues can be very helpful, particularly when assessing the need for data recovery. For example, in the system log of DATOptic NAS devices, an E represents an error that has prevented the server from working properly. Clicking on the error will give you more information about it. Hard drive failures and inability to boot may be indicators of data loss, particularly if multiple drives have failed or you’re otherwise unable to load certain files. NAS devices and RAID arrays have built in redundancy, which means that multiple drives need to fail or severe corruption needs to be present in order for data loss to occur, but data recovery may still be necessary if your device is frequently presenting errors and certain folders or files appear as corrupted, incomplete, or missing.

Some DAT Optic devices also include LED lights that can indicate failed drives and other issues. Refer to your server’s documentation for more information, or contact a professional data recovery engineer at 1.800.237.4200.

Supported DAT Optic, Inc. Servers

We currently offer data recovery services for every DAT Optic device. A partial list of supported model numbers for DAT Optic, Inc. RAID, SAN, and NAS devices is below.

This is not a complete list. If your device is not listed, it is still supported; contact us at 1.800.237.4200 to discuss recovery options.

• CeNASi
• tNASi
• uNAS
• nRAID
• MNAS-44
• 2BAY_NAS
• qBOX-S
• Sbox-4e
• qBOX-P
• sBOX-PTL
• RM5_S2P
• sBOX-P
• sBOX-R
• RM5-R5
• eBOX-R5
• sBOX-X
• sBOX-15
• sBOX-X TL
• RM12_S2P
• RM15_S2P
• RM15_S2P_TL
• eBOX Servers
• tRAID Servers

DAT Optic NAS Data Recovery Options

Gather as much information as possible about your DAT Optic server before contacting a Datarecovery.com engineer. This information can be very helpful, and it can limit the costs and turnaround time of a recovery case. DATOptic In particular, note the operating and file system used by the server, whether it has been operating as a NAS device, a SAN device, or a RAID (and what level of RAID). Keep a log of any error messages that were presented before the server failed. It can also be helpful to get a list of missing files, or the files and folders that you need recovered most urgently.

If you’re unable to find any of this information, talk to an engineer as soon as possible. They’ll ask several simple questions to find out more about your array or device. Do not attempt to reinitialize your device, especially if multiple drives have failed, without contacting DAT Optic support or a data recovery engineer.

To contact us, please contact us by phone or email for more information or set up a case online.

*DATOptic and its product names are registered trademarks of DATOptic Inc..DATOptic.com. DATOptic Inc. is not affiliated with Datarecovery.com, Inc. in any way. All product names, registered trademarks, and trademarks are the property of their respective owners.

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New generations of Data Robotics devices support a new mix of RAID levels that the company calls “beyond RAID” (stylized as BeyondRAID). It allows drives with different sizes to be set up in a RAID-like configuration, with redundancy that allows for up to three drive failures. The parity calculation varies depending on the size and number of member drives.

BeyondRAID makes Drobo devices extraordinarily flexible and easy to maintain.  It also presents some unique challenges for data recovery engineers, as data alignment and slippage can create significant obstructions.  Datarecovery.com has created special software utilities for Drobo to allow for extraordinary success rates when physical and logical issues occur.

Current Drobo devices already provide typical types of redundancy, and several different configurations are supported to match the needs of customers. This has made Drobo devices a popular choice with home computing networks and small offices.

Data loss is rare on Data Robotics devices, as the built in redundancy helps users to avoid setbacks from issues like single drive failure. However, like any servers, it’s possible for a Drobo box to fail completely or for several hard drives to fail before replacements can be made. We offer a full range of data recovery services on all Data Robotics products.

Planning the Drobo Data Recovery Process

The number, size, and configuration of drives in your Drobo server will have an enormous effect on the method of recovery that we use. Depending on the scenario, we’ll require the drives to be shipped to one of our laboratories, where we use advanced data recovery techniques to recover any damaged hard drives in our class 5 clean room. A clone is made of each failed drive and each good drive; this allows us to employ various methods to recover the data without any risk to the disks. All of our methods are completely nondestructive.

Once the damaged hard drives have been recovered, the server is rebuilt on site using a combination of virtualization software and high-tech hardware. This allows us to address any corruption issues that may have occurred during (or before) the Drobo server’s failure. In most cases, this results in a full recovery of all of the server’s data. Recovered data is then transferred to return media.

Contact a Datarecovery.com engineer at 1.800.237.4200 to discuss options for your case.

List of Supported Devices for Drobo Data Recovery

We offer data recovery for every Data Robotics device, including all Drobo servers. A partial list of supported servers is below.

• Drobo Server
• DroboElite
• DroboPro
• Drobo S
• Drobo
• Drobo 5D and 5N
• Drobo Mini
• Drobo B800fs
• Drobo B800i
• Drobo B1200i
• Any Drobo server equipped with DroboShare (which allows NAS functionality)

Drobo RAID Error Messages

Error messages on Data Robotics devices vary depending on the operating system you use–one of the innovations of the Drobo system is that most of the drive administration is handled by the device itself, so users don’t need to worry about any sort of monitoring software. The LEDs on the front of the Drobo are the best way to tell whether you’re having problems with particular hard drives, overheating, etc.

In particular, watch for a blinking red LED, which indicates failure of one of the Drobo’s hard drives. To avoid data loss, it’s important to replace failed drives in a server as quickly as possible. If multiple drives have failed, the Drobo may not show data, and it may even fail to display on your system.

The RAID-similar setup provided by the systems can make Drobo data recovery complex, although chances of recovery are actually higher on Drobos than many more common devices. It’s helpful to know as much information as possible, particularly the sizes of the disks attached to the Drobos and any information you have about when those disks were added to the system.

Data Robotics Data Recovery Tips

To maximize the chances of recovery and reduce your potential downtime (as well as costs), it’s best to shut down your Data Robotics device as soon as data loss is present. This prevents accidental overwrites, and if a hardware failure contributed to the data loss, shutting down your server will stop the hardware’s condition from worsening. You should never attempt to rebuild a failed NAS, SAN, or RAID if you’re not sure about any of its symptoms or if more than a single hard drive is unresponsive.

Most Data Robotics cases result in a full data recovery. By providing our engineers with as much information as possible about the device and its symptoms, you can help to develop a unique plan for your recovery project that will work with your budget and time constraints.

• Firmware or hardware failure
• User error such as NAS re-configuration
• Hard disk/SSD failure
• Power problem or disconnection during firmware update

In almost every case above, it is entirely possible to recover the data with a success rate in our labs of more than 97%. Drobo devices support several different storage configurations, which provide the end-user with different data protection levels and different recovery chances after NAS failure. Multi-part storage: each drive has own dedicated file system that is mounted under dedicated ‘share’ folder. Single drive failure causes single ‘share’ folder loss.

Call 1.800.237.4200 for a free quote or for more information about Drobo RAID data recovery.

*Drobo is a registered trademark of Data Robotics, Inc. Data Robotics, Inc.. is not affiliated with Datarecovery.com, Inc. in any way. All product names, registered trademarks, and trademarks are the property of their respective owners.

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