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Shipping Instructions

Hard drives are extremely fragile and require adequate packaging*. Please follow these steps when preparing your shipment.

1. Place the drive in an anti-static bag.

2. Either use an approved hard drive shipping container or surround the drive with 3-5 inches of tightly packed bubble wrap. Please do not use Styrofoam packing peanuts because they do not provide adequate shock protection.

3. Please provide a list of the files you are looking for and a brief scenario of your data recovery situation.

4. Please write your case number on the outside of the packaging in order to expedite the processing of your case. Choose a carrier that can provide you with a tracking number so that you can locate your shipment should a problem occur. If shipping your case, please ship to one of the following locations, which should be specified in your new case letter. You may also drop off your case at any of our facilities.

Datarecovery.com, Inc.
110 North Research Drive
Edwardsville, IL 62025

Datarecovery.com, Inc.
1241 Quarry Lane
Suite 115
Pleasanton, CA 94566

ESS Data Recovery Canada, Inc.
12 Concorde Place
Suite 203
Toronto, Ontario M3C 3R8
Canada

Upon receiving your drive, we will perform an evaluation and contact you with the results. The evaluation will provide you with the details of the drive failure, the turnaround time, and the not-to-exceed recovery price.

*Datarecovery.com, Inc. is not responsible for damages that may occur during shipping to or from our location.

If you are a partner…

Expand Your Service Offering With our Partner Program
Partners & Consultants: Why not meet all of your client’s computer needs? As a member of Datarecovery.com’s Partner program, you can provide your clients with data recovery services without taking on the costs and training necessary for the field. Our Partner program provides many benefits for Partners and data consultants as well as their clients. Consider these benefits when referring your clients to Datarecovery.com:

• Datarecovery.com is one of the leaders of the data recovery field, and is authorized to open hard drives from all manufacturers without voiding the warranty.
• Our Partners receive commissions for each case. Datarecovery.com often pays Partners a larger commission than Ontrack or Drivesavers.*
• Datarecovery.com has a comprehensive research & development program to ensure that only the latest techniques are used to recover data. With Datarecovery.com, you know that your clients’ data is in the right hands.
• We limit the number of Partners in a geographical area, and will refer clients from your area directly to you.
• Datarecovery.com provides some of the fastest turnaround times in the field, and is establishing multiple locations for faster turnaround.
• Frequent updates supplied to all of our cases means less pressure on you.

Call 1.800.237.4200 or submit your information through our Partner form to apply to our Partner Program.

*Ontrack is a registered trademark of Kroll Ontrack Inc. Drivesavers is a registered trademark of Drivesavers, Inc. All trademarks are property of its respective owner.