Contact Us

Get your files back.  Call Datarecovery.com today to speak with a specialist.

Don’t wait to treat data loss.  As the world leader in data recovery, Datarecovery.com provides options for individual computer users, government facilities, and businesses of all sizes.

Customer service phone access:

8:00 AM – 7:00 PM Monday to Friday

Drop-off hours:

9:00 AM – 5:00 PM Monday to Friday

Emergency options are available 24 hours a day, 365 days per year.  If you call after hours, follow the voice prompts to start an emergency case.

Review the options below to submit a case or to contact a data recovery expert.

  • Contact

    Corporate Offices

    Corporate Headquarters
    618.307.0070

    Accounts Payable
    618.307.0062

    Facsimile
    618.692.1503

    Make a Suggestion

    If you have any suggestions or comments that you feel will help us at Datarecovery.com, Inc. better serve you, feel free to e-mail them to us at:

    suggestions@datarecovery.com

  • Case Status Lookup

    View the current status of your case by entering your info below.

    Case Number:
    Zip Code:
  • Locations

    Phoenix Arizona Data Recovery

    Datarecovery.com, Inc.
    1500 N. Priest Drive
    Suite 122
    Tempe, AZ 85281

    PHONE: 1.800.237.4200 (all inquiries)

    Midwest Data Recovery

    EDWARDSVILLE ADDRESS
    Datarecovery.com, Inc.
    110 North Research Drive
    Edwardsville, IL 62025

    PHONE: 1.618-307-0070

    Toronto Data Recovery

    ESS Data Recovery Canada, Inc.
    7300 Warden Avenue, Suite 212
    Markham, Ontario
    L3R 9Z6

    PHONE
    Call direct: 800.237.4200 ext.211
    Local: 647.723.7040

    West Coast Data Recovery

    PLEASANTON ADDRESS
    Datarecovery.com, Inc.
    1241 Quarry Lane
    Pleasanton, CA 94566

    PHONE: 1.925.600.9800

  • Shipping Instructions

    Shipping Instructions

    Hard drives are extremely fragile and require adequate packaging*. Please follow these steps when preparing your shipment.

    1. Place the drive in an anti-static bag.

    2. Either use an approved hard drive shipping container or surround the drive with 3-5 inches of tightly packed bubble wrap. Please do not use Styrofoam packing peanuts because they do not provide adequate shock protection.

    3. Please provide a list of the files you are looking for and a brief scenario of your data recovery situation.

    4. Please write your case number on the outside of the packaging in order to expedite the processing of your case. Choose a carrier that can provide you with a tracking number so that you can locate your shipment should a problem occur. If shipping your case, please ship to one of the following locations, which should be specified in your new case letter. You may also drop off your case at any of our facilities.

    Datarecovery.com, Inc.
    110 North Research Drive
    Edwardsville, IL 62025

    Datarecovery.com, Inc.
    1241 Quarry Lane
    Suite 115
    Pleasanton, CA 94566

    Datarecovery.com, Inc.
    1500 N. Priest Dr
    Suite 122
    Tempe, AZ 85281

    ESS Data Recovery Canada, Inc.
    7300 Warden Avenue
    Suite 212
    Markham, Ontario
    L3R 9Z6
    Canada

    Upon receiving your drive, we will perform an evaluation and contact you with the results. The evaluation will provide you with the details of the drive failure, the turnaround time, and the not-to-exceed recovery price.

    *Datarecovery.com, Inc. is not responsible for damages that may occur during shipping to or from our location.

  • Partner Opportunities

    If you are a partner…

    Expand Your Service Offering With our Partner Program
    Partners & Consultants: Why not meet all of your client’s computer needs? As a member of Datarecovery.com’s Partner program, you can provide your clients with data recovery services without taking on the costs and training necessary for the field. Our Partner program provides many benefits for Partners and data consultants as well as their clients. Consider these benefits when referring your clients to Datarecovery.com:

    • Datarecovery.com is one of the leaders of the data recovery field, and is authorized to open hard drives from all manufacturers without voiding the warranty.
    • Our Partners receive commissions for each case. Datarecovery.com often pays Partners a larger commission than Ontrack or Drivesavers.*
    • Datarecovery.com has a comprehensive research & development program to ensure that only the latest techniques are used to recover data. With Datarecovery.com, you know that your clients’ data is in the right hands.
    • We limit the number of Partners in a geographical area, and will refer clients from your area directly to you.
    • Datarecovery.com provides some of the fastest turnaround times in the field, and is establishing multiple locations for faster turnaround.
    • Frequent updates supplied to all of our cases means less pressure on you.

    Call 1.800.237.4200 or submit your information through our Partner form to apply to our Partner Program.

    *Ontrack is a registered trademark of Kroll Ontrack Inc. Drivesavers is a registered trademark of Drivesavers, Inc. All trademarks are property of its respective owner.

Corporate Offices

Corporate Headquarters
618.307.0070

Accounts Payable
618.307.0062

Facsimile
618.692.1503

Make a Suggestion

If you have any suggestions or comments that you feel will help us at Datarecovery.com, Inc. better serve you, feel free to e-mail them to us at:

suggestions@datarecovery.com