NAS Data Recovery Services

RAID rackmount system

When your Network Attached Storage (NAS) fails, your business grinds to a halt. Critical files, databases, and applications become inaccessible, leading to costly downtime and lost productivity. Whether you’re facing multiple drive failures, a ransomware attack, or a system malfunction, every second counts — and fast, secure data recovery is a priority.

Datarecovery.com specializes in recovering data from all types of NAS devices, regardless of the failure scenario. With certified cleanrooms, risk-free evaluations, and our no data, no charge guarantee, we provide peace of mind throughout the NAS recovery process. 

Call 1-800-237-4200 to discuss your case with a NAS specialist or submit a case online.

NAS Data Recovery Service Features

  • Unmatched Expertise: Our engineers have successfully recovered data for organizations like NASA, the US Army, Oracle, Boeing, IBM, Nike, and Sprint. With service options geared towards enterprises, small businesses, and everyone in between, we balance cost and turnaround to meet your organization’s disaster recovery goals.
  • Fast Turnaround: We understand that downtime is critical. Our emergency services often provide data recovery in under a day, minimizing disruption to your operations.
  • Advanced Technology: Each of our laboratories is equipped with cutting-edge tools and staffed by knowledgeable engineers. We maintain high success rates for all types of NAS failures, including mechanical, electronic, and logical issues.
  • Secure and Confidential: We adhere to strict security protocols, including Department of Defense standards, to protect your sensitive data throughout the recovery process. Nondisclosure agreements are available upon request.
  • Frequent Case Updates: Our customer service team keeps you informed as your case progresses, providing key updates to help you run your business effectively in a disaster.
  • No Data, No Charge Guarantee: You only pay if we successfully recover the files you need — no attempt fees. (Evaluation fees may apply for emergency and priority cases.)

Restore data from any NAS device. Datarecovery.com provides three service options for NAS cases, including 24/7 emergency service to deliver the fastest possible results (often in under 24 hours). Call us now at 1.800.237.4200 to speak with a recovery specialist or follow the link below to start a case online.

 

start a casE

 

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Common NAS Failure Scenarios and FAQs

NAS devices present challenges for data recovery engineers. Many systems use RAID (Redundant Array of Independent/Inexpensive Disks), and restoring files to a working condition requires a working knowledge of RAID levels. Additionally, pre-built NAS devices may employ different implementations or architectures to handle I/O operations. Without significant experience, NAS data recovery attempts may cause permanent data loss. 

Common causes of NAS Data Loss include:

  • Multiple Hard Drive Failures: RAID arrays offer redundancy, but multiple drive failures can lead to data loss. For RAID 0 NAS systems, a single hard drive failure will cause data loss.
  • RAID Controller Failure: The RAID controller manages the array. If it fails, data is inaccessible until the controller can be repaired or replaced. 
  • Accidental Deletion or Formatting: Human error, such as accidentally deleting files or accidental formatting, can lead to significant data loss.
  • Firmware or Software Issues: Corrupted firmware, failed updates, or software bugs can render a NAS inaccessible.
  • Virus or Ransomware Attacks: Malware can encrypt or delete your NAS data. While ransomware recovery isn’t always possible, Datarecovery.com is a leader in ransomware repair technology.
  • Power Surges or Physical Damage: Drops, spills, or other physical damage can affect the NAS drives or other components.
  • Overheating: Inadequate cooling can lead to drive failure and data loss.

Frequently Asked Questions About NAS Data Recovery

Can I recover data from a failed NAS myself?

Attempting DIY data recovery isn’t recommended. Generally speaking, the first data recovery attempt will offer the best chances of full file restoration; a failed attempt can lead to permanent data loss. For logical (non-physical) NAS data recovery scenarios, Datarecovery.com provides remote services. Contact our customer support team to discuss options.

How much does NAS data recovery cost?

The cost varies depending on the complexity of the failure, the number of drives, and the service level you choose. However, all of our services are structured with our no data, no charge guarantee. All cases start with a free, no-risk quote. 

How long does NAS data recovery take?

Turnaround time depends on the failure type and the chosen service level. Emergency services can often be completed in under a day. Our support team will discuss service options and price ranges to find an option that works for your organization.

What types of NAS devices can you recover data from? 

Our engineers have extensive experience with all major NAS brands and models, including (but not limited to):

  • Synology
  • QNAP
  • Buffalo
  • NETGEAR ReadyNAS
  • NetApp
  • Seagate
  • Western Digital
  • Asustor
  • Drobo
  • Thecus
  • TerraMaster
  • ZyXEL

Datarecovery.com also operates an extensive media library with thousands of hard drives, RAID controllers, and other hardware, which allows for industry-leading turnaround times and recovery rates. Take a look inside Datarecovery.com’s hard drive parts inventory.

What should I do if my NAS fails?

Power down your NAS immediately to avoid further damage. Do not attempt to rebuild the RAID or use data recovery software. 

Datarecovery.com (and other reputable service providers) will often ask to receive the entire storage media unit, particularly with pre-built multi-drive systems. If you must remove the hard drives (or SSDs) from the NAS, label each drive clearly.

Take action to restore your NAS device and recover your data. Call 1-800-237-4200 or fill out our online case form.