View All R&D Articles Offers Discount to Hawaii Wildfire Victims

August 10, 2023

Wildfires have ravaged three of Hawaii’s islands, exacerbated by drought and high winds from Hurricane Dora. 

Maui, in particular, has suffered fallout. Communities in North Kohala, South Kohala and Kual have seen widespread damage, and at least 36 people have died as a direct result of the fires.

When natural disasters hit, provides resources for private individuals, businesses, and non-profit & government agencies. In 2017, we provided significant discounts to California businesses impacted by the Thomas fire, and in 2022, we provided a 50% discount to Hurricane Ian victims.

To continue our commitment to disaster relief, we’re offering a blanket 50% discount for all data storage devices damaged in Hawaii wildfires, and will continue to offer this discount until the situation is resolved. 

To get started, call 1-800-237-4200 or submit a case online.

Discounted Data Recovery Services for Natural Disasters

For most natural disasters, we discount our services by 20-35%, which allows us to cover most of the costs incurred during the data recovery process.

A fire-damaged hard drive.

However, in extreme circumstances, we further reduce the cost of our services to handle as many cases as possible. Many Hawaiian communities have suffered unprecedented damage, and we’ve elected to extend our discounts to provide a trusted data recovery resource to businesses, non-profits, and personal computer users.

As a world leader in professional data recovery services, we also provide a no data, no charge guarantee with every case: If we’re unable to restore the files you request, you don’t pay for the attempt. 


Optimizing Data Recovery Chances After Natural Disasters

Fire and flood damage are among the most serious data loss scenarios. Extreme heat can melt hard drive platters and solid-state drive (SSD) chips, preventing a successful recovery.

Inside a Fire-Damaged HDD

The platters of a fire-damaged drive.

However, modern data storage devices are resilient — if you take immediate steps to prevent corrosion and other sources of secondary damage, the prognosis for data recovery can be good.

If you’ve encountered data loss as a result of a wildfire or hurricane, follow these steps: 

  1. Do not attempt to handle the data storage device until you can do so safely. Ensure that the computer’s power is off and that the computer is physically disconnected from any power source. 
  2. Call 1-800-237-4200 to set up a case, or schedule an evaluation online
  3. If the computer or system has signs of severe fire damage, ship the entire device — do not attempt to remove the storage media. 
  4. If you intend to remove the data storage device from your system, ground yourself to prevent electrostatic damage.
  5. If the computer, system, or storage device is wet, package it according to our shipping instructions, using at least 3-5 inches of bubble wrap and an anti-static or plastic bag. Do not attempt to dry the device (and do not add water). 
  6. Do not attempt to clean fire-damaged media. 

We strongly recommend seeking professional data recovery assistance as soon as possible. Physically damaged media may suffer from corrosion, which can reduce the chances of a successful result — the longer you wait, the higher the chances of permanent data loss. 

Start your case by calling 1-800-237-4200 or schedule a risk-free evaluation online.