“the contact person was great, she really helped me out to undestand the process, and also serve as the face of your company to me. Then when the enginerer called he was able to keep his interaction short and sweet with me which I imagine makes for a very efficient way of working with customers. A persons datta is very personal and sensitive–and this way of working by you reflected the importance of protecting my data and making me feel comfortable–thanks for that”

“I have nothing but respect for ESS- from the first contact on the phone on a Sunday afternoon to the receipt of my data- EVERYTHING from ESS has exceeded my expectations.”

“Our customer was thrilled with the entire process.”

“The service was everything I wanted. Price is a little high….but you have to think of the memories they were able to preserve!”

“I understand that this was a difficult case, and I very much appreciate your efforts to resolve it and your persistence. Thank You”

“Data recovery was great – good job! My only comment for improvement is, the return media (120GB external harddrive) came preloaded with your StorGrid online data backup. I have tried to utilize the free 30-day trial twice and each time the program runs well for several days – it successfully completes my scheduled backups – then it STOPS functioning and I can’t restart the service. If I uninstall and reinstall the software I can start from scratch again but my original backups seem to be gone. Not very impressed with StorGrid”

“Everyone I spoke with was courteous and professional. The turn around time was excellent — much faster than I expected. The only negative was the cost. It was far more expensive than I would have hoped.”

“Too expensive. Do you work in tandem with Microsoft regarding price fixing?”

“You have turned a disaster into a very positive experience. Thank you.”

“I received an external hard drive with most everything that I thought was gone forever. Your service is excellent, fast and very professional. I will certainly keep your company in mind, and pass it along to anyone that may need your service.”