Customer Feedback
Datarecovery.com has recovered data for thousands of customers, from individual computer users to large companies and government agencies. Below are recent feedback submissions by those customers, including feedback we’ve received from people who had their case completed just days ago.
“Quality and quantity of data recovered was fine. The length of time for the service compared to original estimates was very far off. In other words; you got our hopes up but as the weeks dragged on we basically gave up that we would get anything back at all.”
“Done on time, all data recovered, very fair pricing.”
“Thank you very much ! Great appreciation to ESS Data Recovery Team kind help and efficient work ! Particular Joe Keith and Michael Katich ! Thanks again !”
“the contact person was great, she really helped me out to undestand the process, and also serve as the face of your company to me. Then when the enginerer called he was able to keep his interaction short and sweet with me which I imagine makes for a very efficient way of working with customers. A persons datta is very personal and sensitive–and this way of working by you reflected the importance of protecting my data and making me feel comfortable–thanks for that”
“I have nothing but respect for ESS- from the first contact on the phone on a Sunday afternoon to the receipt of my data- EVERYTHING from ESS has exceeded my expectations.”
“Our customer was thrilled with the entire process.”
“The service was everything I wanted. Price is a little high….but you have to think of the memories they were able to preserve!”
“I understand that this was a difficult case, and I very much appreciate your efforts to resolve it and your persistence. Thank You”
“Data recovery was great – good job! My only comment for improvement is, the return media (120GB external harddrive) came preloaded with your StorGrid online data backup. I have tried to utilize the free 30-day trial twice and each time the program runs well for several days – it successfully completes my scheduled backups – then it STOPS functioning and I can’t restart the service. If I uninstall and reinstall the software I can start from scratch again but my original backups seem to be gone. Not very impressed with StorGrid”
“Everyone I spoke with was courteous and professional. The turn around time was excellent — much faster than I expected. The only negative was the cost. It was far more expensive than I would have hoped.”