“Contacting someone who knew about my case was difficult. I had 1 person (female) call and say ‘we have the results’ without leaving the results on my message machine. Don’t understand why I had to return the call to get the recovery results…”

“Jade was always very friendly, and worked with me to do everything possible to ensure that my data was recovered. My files have been recovered and I am VERY pleased! Thank you!”

“Even though I never talked to you. Communication thru Email and phone messages was very good. Very satisfied that 100% of data was recovered. This hard drive had pictures of Mother inlaw that died about 4 years ago the time this hard drive crashed. This made a great Mothers day gift for the wife. Thanks for the great outcome.”

“The data recovery staff provided us with top-notch customer service at every turn. From our initial inquiry, to the pick up of our recovered data, it was never a hassle to interact with them. Then the fact that the technicians were able to recover 100% of our corrupted data was almost icing on the customer service cake. I don’t want to ever have to go through the data loss crisis ever again, but would bring my business back here in a blink.”

“Everything went smoothly for a real headache of a situation (losing data). Thanks for recovering all of it.”

“During the data recovery process we asked for a list of file names that were found on our damaged drives. We requested this list because we were not sure if the files we were looking for were in fact on these drives. We were told that such a list could not be provided. This confused us. We were told that the reason a list could not be provided was because Datarecovery could not guarantee a full recovery and that providing such a list would imply this. We were not as concerned about full drive recovery as we were identifying if the files on the disks were in fact the ones we needed. Datarecovery was able to perform a full drive recovery and as we feared, the files recovered are unusable to us. We have paid $[xxx] for old files that we already have copies of and are actually no longer needed. In the future, it would be a nice courtesy to your clients to provide them with a list of files that can be seen on a damaged drive. Unless of course it is actually impossible to see file names. It would be easy enough to include a simple disclaimer stating that there is no guarantee of full disk recovery with a list of files or even a sample list of files on the damaged disk.”

“Everything about Datarecovery.com was first class. They are a 10 out of 10. Excellent customer service. All data were recovered. The work was completed quickly and the hardware was returned exactly when promised (except for a train derailment that delayed UPS). 🙂 I would not hesitate to recommend Datarecovery.com to my friends or associates.”

“While we were surprised at the cost – when we got the final products we were more than pleased with the fine results. It would have been terrible to have lost all our photos from 50+ years together.”

“The service provided was excellent all my data was recovered, my only concern would have been the return shipping arrangements. I would have preferred Courier overnight as I was in dire need of some of the recovered files. Otherwise I would recommend you whenever I can.”

“From my initial telephonic contact with your Illinois office to my face-to-face visits at your Tempe, AZ office, I was treated promptly and professionally. I received the services that I needed at a fair price. Megan and Eric (Tempe Office) were fantastic.”