Our Process

We provide a simple data recovery process, and our no data, no charge guarantee protects customers at all times. Each case progresses through the following stages:

Case Setup: Fill out our online form or speak with one of our data recovery experts to set up a case. This normally takes less than 10 minutes for new customers. You will need basic information about your device failure. Our experts will also discuss case options to help you choose a service level.

Evaluation: Your case is assessed by a trained data recovery engineer. Before making a decision, you will be able to review a firm price quote and an estimated turnaround time. Datarecovery.com offers free standard evaluations for hard drives and most other storage devices.

Client Approval: We wait for your approval before moving your case into recovery. If you decline our services, there are no recovery fees under our standard service option. We can securely destroy and recycle your device at no cost, or ship it back to you for a small shipping fee.

Data Recovery: Expert engineers recover your data by working in a Class 5 clean room. Datarecovery.com is at the forefront of technology research and development, and we offer unequaled success rates for hard drives, RAID arrays, and various other devices. Unlike other data recovery companies, we have fully outfitted laboratories at each of our locations – your case won’t be outsourced to another facility without your permission.

Data Restoration: We transfer your data to an external hard drive or to the medium of your choice. You can include your own storage device when sending your case to one of our laboratories. We also offer return media at each of our laboratories; contact our customer service experts to discuss options.

To learn more about our process or for information on computer forensics, tape duplication, and other Datarecovery.com services, call 1.800.237.4200.

Certifications

Contrary to what some industry companies in our industry claim, having dozens of certifications does not play a significant role in the recovery process, but some certification programs are important for demonstrating appropriate security procedures and media protection technologies.

Below, you can access reports that show the excellence of Datarecovery.com laboratories and client data storage systems.

In particular, our clean-room inspections demonstrate that our biological clean-room units pass ISO 4 testing. For data recovery, it is widely considered necessary to pass ISO 5 standards. ISO 4 is a stricter clean standard.

In addition, and on a less regular basis, we have outside firms come in and verify that our policies and procedures are being followed. This gives us an outside perspective and helps us be sure that our processes are working.

In particular, we adhere to SAS 70 standards, making sure that our customer data is protected and that our protocols are being followed by each employee.

Certifications List

Class 4 Clean Room (ISO 14644-1)

Datarecovery.com uses the best technology in the industry to keep hard drives, solid-state drives and other devices completely safe during recovery work. This includes certified, tested clean rooms that keep microscopic pieces of airborne matter from touching your media.

We use industry standards to test and rate our clean rooms. We have tested successfully for Class 4 and Class 5 status per ISO 14644-1 and also the older Class 100 standard per US FED STD 209E for many years. ISO 14644-1 allows a maximum of 3,520 particles over 0.5 µm in size per cubic meter for a Class 5 rating. A Class 4 rating allows a maximum of only 352 particles over 0.5 µm in size per cubic meter.

Our clean rooms had an average of 30.6 particles over 0.3 µm per cubic meter, and just 2.2 particles over 0.5 µm per cubic meter in recent independent testing. This far exceeds ISO Class 5 and US Fed Std 209E Class 100 requirements. See our press release “Datarecovery.com Surpasses Strict Cleanroom Standards.”

View testing results below:

• Jun. 28, 2021: ISO 14644-1
• Jun. 19, 2020: ISO 14644-1
• Jan. 24, 2017: ISO 14644-1
• Jan. 26, 2016: ISO 14644-1
• Feb. 3, 2015: ISO 14644-1
• Jan. 15, 2014: ISO 14644-1 & Federal Standard 209E Report
• Jan. 15, 2014: Full Report with Particle Counts
• Oct. 9, 2012: ISO 14644-1 & Federal Standard 209E Report
• Mar. 26, 2012: Full Report

SAS 70 Security Certification

The Statement on Auditing Standards No. 70 (SAS 70) provides guidelines for control activities and processes, including processes related to information security.

Datarecovery.com stores all client data safely through audited controls. To show the quality of our systems, we enact SAS 70 audits through independent auditors and give you access to our security reports. Unlike most other data recovery companies, we utilize secure procedures for every case that we handle, not just high-priority cases, and our procedures comply with federal laws such as HIPAA.

Click here to view our SAS 70 certification report.

Many data recovery companies use general purpose certifications to hide a lack of expertise or experience. Datarecovery.com operates the best recovery facilities in the world thanks to our expert engineering teams, and all of our certifications come from independent, reputable sources.

Going Green

Keeping our facilities and processes as efficient as possible is an important step in making our contribution to saving the  planet. Some improvements that we’ve utilized are implementing LED lighting, upgrading to more efficient servers, installing and configuring smart thermostats, installing water-saving appliances and even installing solar panels.

Staying secure in the cloud

As hacking and security threats continue to escalate, it is increasingly important to stay on top of the latest security threats and contingency prevention techniques. Most security breach situations start with a gap in knowledge. This is why all of our staff are trained on how to protect customer data in a cloud environment.

Call us today at 1.800.237.4200 if you have any questions about our procedures or laboratories.

Give Your Customers Access to the World’s Best Data Recovery Services.

As an IT professional, you occasionally deal with data loss.  Customers accidentally delete files, download viruses, or simply fail to back up their hard drives regularly.

Datarecovery.com’s partner program gives you instant access to experienced data recovery experts.  Whether you own a small computer repair shop or you provide consulting for enterprise-level businesses, we can help you expand your service offerings considerably without investing hundreds of thousands of dollars in equipment and training.

Benefits of our data recovery partner program include:

• A Safe, Trusted Process. As a leader in the data recovery field, we are fully authorized to open hard drives from all manufacturers without voiding hardware warranties. We offer the best success rates available for dozens of different devices, and one phone call puts you in direct contact with a trained data recovery expert.
• Competitive Commissions. Partners receive commissions for every case, and flexible payment options give you the tools to grow your business.
• More Business. We’re a committed data recovery firm, but we often receive requests for consulting, computer repair, and other services. We refer these clients to our nearest partners.
• Fast Turnaround Times. With multiple laboratory locations, we offer fast service times in every part of the country. Unlike other data recovery companies, we don’t set up shipping offices – every facility is fully equipped for hard drive data recovery.
• Frequent Updates. Keep your customers satisfied with regular updates. We provide in-depth technical information to keep you informed throughout our process.

Call 1.800.237.4200 or submit your information through our online form to apply.

There are no open positions, however, from time to time we look for the following skill sets:

Data Recovery Specialist

Datarecovery.com, Inc. is currently seeking qualified candidates to fill the high-tech position of Data Recovery Specialist. Qualifications may range greatly, but the most important qualification is an in-depth block-level understanding of various file systems used, such as NTFS, FAT, EXT2, EXT3.

If you want to be part of a growing data recovery company that uses all of the latest data recovery equipment and techniques, this job is for you. Datarecovery.com, Inc. has grown every year since its inception. EOE

To apply for this position, please call or send a resume by fax, mail, or e-mail to:

Datarecovery.com, Inc.
Human Resources Dept.
110 North Research Drive
Edwardsville, IL 62025

Phone: 1.800.237.4200

e-mail: help@datarecovery.com

fax: 800.299.7815

Lead Data Recovery Specialist

Datarecovery.com, Inc. is currently seeking a career-minded individual to fill the position of Lead Data Recovery Specialist. This person plays a lead role in our Illinois, California, or Minnesota laboratories, ensuring the highest level of professionalism and competency. There are openings now available in all three locations.

Qualifications may range greatly, but the most important qualification is an in-depth, block-level understanding of various file systems used, such as NTFS, FAT, UFS, HPFS, EXT2, EXT3. An understanding of fundamental hard drive operation, including firmware operation, is also very important. Experience with the latest data recovery tools is essential.

Datarecovery.com is a great team-oriented environment. Salary is well above the industry standard -often in the six figure range and varies greatly with experience. 2, 3, and 5 year contracts available. If you want to be part of a positive, exciting work environment with a company stationed in three great family-oriented communities, then this job is for you. EOE

We have an urgent need to fill this position as quickly as possible. To apply for this position, please call or send a resume by fax mail and e-mail to:

Datarecovery.com, Inc.
Attn: Ben Carmitchel, President
110 North Research Drive
Edwardsville, IL 62025

Phone: 1.618.307.0068

e-mail: help@datarecovery.com

fax: 1.800.299.7815

Technical Sales Representative

Datarecovery.com, Inc. is currently seeking qualified candidates to fill the demanding positions of Technical Sales Rep (TSR). TSRs stand at the forefront of our company by being the first to answer calls and provide technical support. Qualifications may range greatly, but a 2-4 year technical degree and sales experience are required. Individual must show exemplary intuitiveness and determination. Starting salary is between $20,000 and $30,000 with full benefits. Opportunity for endless advancement. If you want to be part of a growing data recovery team that uses all of the latest data recovery equipment and techniques, this job is for you. Datarecovery.com, Inc. has grown every year since its inception. EOE

To apply for this position, please send a resume by e-mail to:

Datarecovery.com, Inc.
Attn: President
P.O. Box 362
Edwardsville, IL 62025

Phone: 1.800.237.4200

e-mail: help@datarecovery.com

fax: 800.299.7815

Privacy Policy

Datarecovery.com, Inc. is committed to respecting your confidential information. Below is our privacy policy. Please take a moment to review this policy and feel free to contact us if you have any concerns.

Datarecovery.com, Inc. Privacy Policy

Information Collected

Datarecovery.com, Inc. collects personally identifiable information (name, e-mail address, etc.) and demographic data (zip code, gender, interests, etc.) provided by you when you register for our services or send us an e-mail message. You are not required to disclose any personally identifiable information to us, although portions of our Web site may be unavailable to you without such information.

How We Use Information

We use the information you provide to process and maintain your account and provide the best services possible.

We may also use this information to contact you about your account, or to send you necessary information directly related to the products or services you have requested. By providing your cell phone number, we may send you text messages regarding the status of your case.  You may reply STOP at any time to opt out of this service.

If you order services or products from Datarecovery.com, Inc., you will be required to provide contact information such as shipping address and name and also financial information, such as your credit card number. This information will be used by our third party partner, PNC Bank, N.A., to fulfill your order and to bill your account accordingly.

Unless you request otherwise, we may use your contact information to inform you of new features and special offers from Datarecovery.com, Inc. If you do not wish to receive this information, please contact us so that we may remove you from such advertising databases.

We will not provide your contact information to unaffiliated third parties under any circumstances. Credit card information is purged (deleted) within 90 days of service completion and CVV codes are not collected or stored.

E-mail Links

Datarecovery.com, Inc. provides various e-mail links throughout the site to help you communicate with us easily. We review the questions and comments that we receive to help us improve the site and set the direction for future enhancements. Any personal information that you provide will not be used or shared with any third parties without your explicit permission.

IP Addresses and Cookies

Datarecovery.com, Inc. uses IP addresses (random numbers assigned to individual computers) to help diagnose problems with our servers, administer our Web site and anonymously track content preferences and traffic patterns. We also use cookies (small text files transferred from our Web site to your hard drive) to recognize repeat users, track usage behavior and facilitate your access to and use of our site. Cookies do not damage files or allow anyone to access your personally identifiable information. The main purpose of these cookies is to provide information to us about site usage to help us improve and update our site. We may share aggregate (not individual) site usage statistics and demographic information with advertisers and other third parties, but this information will not include any personally identifiable information.

Security and Links

The security of the information you provide to Datarecovery.com, Inc. is important to us. We use encryption software and other security measures to protect the loss, misuse and alteration of sensitive information under our control; however, Datarecovery.com, Inc.’s site includes links to other sites, and when you choose to visit those sites, we are not responsible for their privacy policies or how they treat user information. In addition, we may permit third parties to offer registration-based services through our site. We are not responsible for the actions and policies of these third parties, and you should review the privacy policies of these parties when supplying personally identifiable information to them.

Children’s Privacy

Datarecovery.com, Inc. is committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personally identifiable information about children and believe that children should have their parents’ consent before giving out any personal information.

Our Web site may contain links to third party Web sites geared to children. The linked sites are not under the control of Datarecovery.com, Inc. We are not responsible for the contents of any linked site or any link contained in a linked site, nor are we responsible for the privacy policies relative to children on those linked sites. We strongly encourage parents to review the privacy policies of all linked sites.

Making Changes

To make changes to your preferences, update your personally identifiable information, unsubscribe to any e-mail subscriptions or to opt-out of any services, please contact us directly.

Additional Information

Datarecovery.com, Inc. reserves the right to alter our Privacy Policy as business needs require. Any changes to this policy will be posted on our Web site in a timely manner. In the event that we change the way we use personally identifiable information, users will be notified via e-mail and will be given the opportunity to opt-out. This statement and the policies outlined here are not intended to and do not give you any contractual or other legal rights.

All personally identifiable information and/or third party personally identifiable information is subject to disclosure (i) pursuant to judicial or other government subpoenas, warrants, or orders, (ii) where otherwise required by law, or (iii) where Datarecovery.com, Inc.believes our property or an individual’s safety or security is at risk.

DATA RECOVERY SERVICES AGREEMENT

The following terms and conditions apply to all services provided by Datarecovery.com, Inc. (also known as ESS Data Recovery, Inc.), headquartered in Edwardsville Illinois, and its fully owned subsidiaries, hereinafter referred to as Datarecovery.com.

For the purposes of this agreement, any person or entity who engages the services of Datarecovery.com shall be hereinafter referred to as CLIENT. By setting up a ticket (also sometimes referred to as a case), shipping an electronic device; hereinafter be referred to as “medium.” to Datarecovery.com,  hand-delivering, or using a courier service to deliver said medium to a location owned by Datarecovery.com, you are agreeing to these terms.

WITNESSETH: Datarecovery.com, Inc. asserts and CLIENT agrees that the data on said medium has been lost, and that Datarecovery.com agrees to attempt to restore CLIENT’s data to it’s condition prior to data loss.

EVALUATION. Datarecovery.com’s guarantee is to provide an evaluation using all resources and technology available (located at Datarecovery.com’s data recovery laboratory in Edwardsville, Illinois). No warranty is stated or implied as to the accuracy of such evaluation or the timeliness thereof. In some situations, there is an evaluation charge. This charge is not refundable and is separate from data recovery service fees.

DATA RECOVERY SERVICES. There will be no services charge unless Datarecovery.com recovers the specified data located on CLIENT’s medium. If only a portion of this specified data is recovered, Datarecovery.com shall bill pro-rata. A list or separate attachment specifying the needed data is required for this “no data / no charge” offer. If no list is provided, Datarecovery.com’s rate shall be based on the percentage of the data recovered on said medium immediately prior to data loss. This no-data, no-charge offer and pro-rata discount shall not apply if it is determined that Datarecovery.com has not been told the truth about the data loss scenario (see MISINFORMATION paragraph below). Determination of recovery success shall be at Datarecovery.com’s sole discretion. Datarecovery.com agrees to use all resources and technology available (located at Datarecovery.com’s data recovery laboratory in California, Illinois, Arizona, or Ontario Canada) to attempt said recovery, and CLIENT agrees that Datarecovery.com is in no way liable in the event Datarecovery.com is unsuccessful in recovering CLIENT’s data on the aforementioned medium. Any claims of missing, corrupted, or otherwise damaged data must be made in writing within 5 business days of your receipt of the recovered data.

SERVICES ESTIMATE. Datarecovery.com will provide an estimate of the maximum cost of recovery. This cost estimate is provided in writing to CLIENT prior to commencement of work. All amounts payable in USD or CAD Currency depending on country service is provided in and/or location of CLIENT. Services estimate does not include parts costs or evaluation fees (if any) previously agreed to by CLIENT for priority evaluation of CLIENT’s medium. Datarecovery.com agrees to notify CLIENT in the event the cost exceeds this estimate by more than ten percent (10%). Overdue Invoices may be subject to a 1.5% service charge per month. Accounts that are delinquent in payment by more than 30 days will result in the loss of any and all discounts applied to original invoice. Any discounts applied are revoked if payment becomes overdue.

CLIENT ERROR. If CLIENT sends the wrong medium to Datarecovery.com for recovery, and Datarecovery.com is successful in recovering the data, CLIENT is responsible for the recovery charges.

TRANSPORTATION. The CLIENT authorizes Datarecovery.com, Inc., its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between its facilities. Datarecovery.com assumes no liability for damage to CLIENT’s property during shipment or for uninsured shipments.

SHIPPING AND INSURANCE. Datarecovery.com assumes no liability for damage to CLIENT’s property during shipment or for uninsured shipments. Datarecovery.com will make its best effort in packaging CLIENT’s medium and estimating the value of CLIENT’s property for shipping insurance purposes. CLIENT agrees to notify Datarecovery.com in writing of special packaging requirements necessary to ensure the safe transportation and delivery of CLIENT’s property. CLIENT agrees to inform Datarecovery.com of the value of its property in writing if CLIENT wishes to insure CLIENT’s property for a specific amount.

MISINFORMATION. Datarecovery.com asserts and CLIENT agrees that if Datarecovery.com is given false information about a data loss scenario and through its recovery efforts Datarecovery.com reveals that that it has not been told the truth and as a result of this false information Datarecovery.com has gone to great effort and expense, then the pro-rata discount shall not apply and CLIENT is responsible for all normal recovery charges. Such misinformation includes, but is not limited to cases from a RAID array or server. If Datarecovery.com is misinformed by CLIENT about the state of the array, such as when a rebuild has taken place, when a failed disk is taken back online, or when a disk in a RAID set fails several days before the second disk, and CLIENT informs Datarecovery.com that both disks failed at the same time, CLIENT shall be responsible for the additional cost of completing the recovery.

TURNAROUND TIME. Datarecovery.com will attempt to complete the recovery within a time frame specified in its evaluation of said medium. Due to circumstances beyond its control, Datarecovery.com does not imply, represent, guarantee or commit to a completion date. Any turnaround estimate given is an estimate only, and all amounts due under this contract apply regardless of turnaround time.

OWNERSHIP. The CLIENT hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property. By asking Datarecovery.com, Inc. to enter into this agreement with you, as CLIENT, you declare, under penalty of perjury, that the foregoing representations are true and correct. You agree to indemnify Datarecovery.com, Inc. for any claims against Datarecovery.com, Inc. related to this data recovery effort, in the event that your representation that you own the data and other information is incorrect.

FAILURE TO CLAIM PROPERTY. Any property left with Datarecovery.com, Inc. unclaimed for 90 days, will be disposed. At which time, Datarecovery.com, Inc. shall have no liability to the CLIENT or any third party.

CONFIDENTIALITY AND NON-DISCLOSURE. Datarecovery.com, Inc. agrees not to disclose any and all information or data files supplied with, stored on, or recovered from CLIENT equipment except to employees, independent contractors, attorneys, or agents of Datarecovery.com, Inc. subject to confidentiality agreements or as required by law. Datarecovery.com and CLIENT agree and stipulate and the mutual promises contained in this section constitute full and adequate consideration for this provision of the Agreement. Both parties hereby stipulate and agree to entry of an Ex Parte Temporary Restraining Order to prevent any threatened, anticipated, or actual breaches of this section by either party.

PREPAYMENT AND FINAL PAYMENT. CLIENT agrees to pay Datarecovery.com for all services provided to CLIENT as described above. Any advance payment is to be applied to CLIENT’s final bill which is due upon receipt of an invoice from Datarecovery.com. Payment includes all applicable taxes (unless you provide proof of your tax-exempt status) including, but not limited to, sales and use, rental, excise, gross receipts and occupational or privilege taxes. If the original media remains unclaimed thirty (30) days after the recovery process has been ended by Datarecovery.com or CLIENT, Datarecovery.com reserves the right to securely destroy CLIENT’s original media at no additional charge to CLIENT.

ENTIRE AGREEMENT AND ENFORCEMENT: This Agreement (including any Addenda) constitutes the entire agreement as to its subject matter and supersedes all prior and contemporaneous oral and written agreements. All changes to this Agreement must be made in writing and signed or acknowledged by both parties. No waiver at any time of any of the provisions of the Agreement will be effective unless in writing. A waiver on one occasion will not be deemed to be a waiver at any subsequent time. This Agreement will be governed by Illinois law without regard to principles of conflicts of laws. The parties further agree and stipulate that this Agreement is being entered into in Edwardsville, Madison County, Illinois, and both parties contractually agree and stipulate to selection of the Circuit Court for Madison County, Illinois as the sole and exclusive jurisdiction over any and all disputes arising under, based upon, or in any way connected to this Agreement, and both parties waive any defenses to jurisdiction and venue and further agree, stipulate and consent to the personal and subject matter jurisdiction of the Circuit Court for Madison County as a convenient forum to resolve any disputes based upon or arising out of this Agreement or the performance of either party hereto. Should any clause, provision, or sentence of this Agreement be determined by a court to be void or invalid, that clause, provision or sentence shall be deemed severable and the remaining parts of this Agreement shall remain in full force and effect. Should Datarecovery.com be required to retain legal counsel to secure the performance of CLIENT with the terms of this Agreement, including payment of all amounts due and owing from CLIENT to Datarecovery.com, CLIENT agrees to pay to Datarecovery.com all reasonable costs and expenses incurred by Datarecovery.com, including its attorney’s and paralegal fees, expenses and costs.