Privacy Policy
This policy describes how datarecovery.com (Datarecovery.com, Inc.) collects, uses, and protects your personal information.
Information We Collect
We collect information you provide when submitting a case, creating a customer portal account, contacting support, or opting in to communications. This includes your name, contact information, mobile phone number (if provided), and details about your data recovery situation.
How We Use Your Information
We use your information solely to evaluate and complete your data recovery case, communicate with you about your case and account, send authentication codes if you have enabled them, and provide customer support. We do not use your information for marketing without your explicit consent.
Mobile Information and SMS Communications
When you provide your mobile phone number to datarecovery.com (through our case submission form, your customer portal account, or as part of authentication enrollment), you may receive text messages from us related to your data recovery case and account security. These messages may include case status updates, evaluation results, approval prompts, support replies you have initiated, and one-time verification codes.
We will never share, sell, rent, or transfer your mobile phone number, your SMS opt-in status, or any information collected as part of your SMS consent to any third party or affiliate for marketing, promotional, or any other purposes. This information is used solely by datarecovery.com to communicate with you about your case and account.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any of our text messages, or contact us at 1-800-237-4200 or help@datarecovery.com for assistance. Reply HELP for help. Full SMS terms are available on our Terms page.
Data Security
We use industry-standard security measures to protect your information during transmission and storage. Customer data on recovered media is handled under strict confidentiality.
Third Parties
We do not sell or rent your personal information. We may share information with service providers (e.g., shipping carriers, payment processors) only as needed to fulfill your case, under contractual confidentiality.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at help@datarecovery.com or 1-800-237-4200.
Contact
Datarecovery.com, Inc.
110 North Research Drive, Edwardsville, IL 62025
1-800-237-4200 | help@datarecovery.com