2010-08-18
"Everything was excellent from mailing in the drive, to the initial evaluation and consultation, to the timetable and effectiveness of the data recovery, to the return of the recovered files. I did look askance at the rates but was pleased to see an adjustment made when the percent of files recovered was less that expected in the estimate."
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2010-08-14
"I appreciate your service. You were able to recover personal, very important data for me that 3 places prior to you weren't able to. I have told everyone about you, you were the only ones able to do this."
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2010-07-16
"Thank you for the swift procedure to recover my lost data. I was kept informed at all times as to what was happening in each part of the process. Since receiving the old and new disks back from you, I have transferred the data in question to back up disks and to a new installed drive."
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2010-07-13
"Thank you so much. I thought thousands of my family photos were lost forever, but you recovered all of them plus years worth of my files for my work. I couldn't have done it without you."
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2010-06-21
"Thank you guys for finding, for me what I thought was surely lost and never to be recovered again. I thank you guys for keeping me up on every step of the process and for this follow up, which gives me the chance to say you guys did an excellent job. Thank you guys once again and I will recommend your services to everyone."
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2010-06-17
"I received my recovery media and was able to retrieve all the information that was on the original failed disk. I had backup tapes but they were a week out of sync. This service really saved a lot time."
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2010-06-17
"I really appreciate your company concerns about my lost data and the fast responses in recovering all of my files and documents, not to mention Maria Vargasovia. She was such a sweet heart and very professional in handling my situation. I'm just so glad that I found your company on line. Thank you for a job well done."
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2010-06-14
"We had a very difficult case. Your staff worked with our manufacturer to get the best results possible. Although it took longer than usual, I must commend you all for your dedication to our data recovery. Thank You!"
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2010-06-09
"We appreciated the follow up calls over the weekend. The process was also very smooth and full recovery was relieving. You provide a great service. Thank you."
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2010-06-08
"Very pleased with the job you performed. I was so glad to get my data retrieved. Thank you so much and the communication and service I received was great. Highly recommend ESS Data Recovery."
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2010-06-07
"Totally satisfied with the service...Very fast, and I was kept informed on all aspects of the proceedure.....Thank you...."
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2010-06-04
"Fabulous customer care from very professional people. And the outcome was successful."
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2010-06-01
"I was very pleased....Thanks"
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2010-05-21
"Thank you very much ! Great appreciation to ESS Data Recovery Team kind help and efficient work ! Particular Joe Keith and Michael Katich ! Thanks again !"
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2010-05-21
"Done on time, all data recovered, very fair pricing."
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2010-05-20
"the contact person was great, she really helped me out to undestand the process, and also serve as the face of your company to me. Then when the enginerer called he was able to keep his interaction short and sweet with me which I imagine makes for a very efficient way of working with customers. A persons datta is very personal and sensitive--and this way of working by you reflected the importance of protecting my data and making me feel comfortable--thanks for that"
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2010-05-01
"I have nothing but respect for ESS- from the first contact on the phone on a Sunday afternoon to the receipt of my data- EVERYTHING from ESS has exceeded my expectations."
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2010-04-26
"Our customer was thrilled with the entire process."
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2010-04-20
"I understand that this was a difficult case, and I very much appreciate your efforts to resolve it and your persistence. Thank You"
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2010-04-20
"The service was everything I wanted. Price is a little high....but you have to think of the memories they were able to preserve!"
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2010-03-26
"You have turned a disaster into a very positive experience. Thank you."
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2010-03-26
"Everyone I spoke with was courteous and professional. The turn around time was excellent -- much faster than I expected. The only negative was the cost. It was far more expensive than I would have hoped."
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2010-03-26
"Data recovery was great - good job! My only comment for improvement is, the return media (120GB external harddrive) came preloaded with your StorGrid online data backup. I have tried to utilize the free 30-day trial twice and each time the program runs well for several days - it successfully completes my scheduled backups - then it STOPS functioning and I can't restart the service. If I uninstall and reinstall the software I can start from scratch again but my original backups seem to be gone. Not very impressed with StorGrid"
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2010-03-23
"I received an external hard drive with most everything that I thought was gone forever. Your service is excellent, fast and very professional. I will certainly keep your company in mind, and pass it along to anyone that may need your service."
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2010-03-19
"I was so devastated when our external hard drive quit working. The hard drive had all our digital pictures for the last 3+ years including my youngest son's baby pictures. ESS was able to recover all the pictures plus everything else from the hard drive. Thank you so much for the job you did!"
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2010-03-15
"I manage the image library of a furniture manufacturer with several years' worth of product photoshoots (imagine hundreds of models we have). The hard drive containing the archive failed and ESS Data Recovery was recommended to me. From response to recovery, delivery to following up - everything was taken care of with the least amount of time and by professional representatives following up. 100% recovery of 500+GB and my hats off to the team!"
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2010-03-12
"I especially liked the email updates, and your customer service rep that I spoke with on the phone was the reason I selected your firm."
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2010-03-11
"Your professionalism is outstanding."
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2010-03-11
"You guys took a while but came thru in the end. Thank you very much."
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2010-03-11
"Excellent. Only issue i have is the price. Seems a bit steep but i understand."
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2010-03-11
"I've used ESS over several years, and every experience has been great. The service is fast and reliable, and there's always someone to provide answers, and they've had a 100% success recovery rate for me. As an IT analyst, I constantly tell my clients to back up to a network resource. When they don't listen, and the lost data is mission critical, ESS has been our hero!"
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2010-03-05
"Thank you for the recovery. All seems fine. Regards, Cathy"
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2010-03-03
"AWESOME!!!! 100% recovery"
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2010-03-03
"I found your services to be excellent because of the free shipping and my ability to reach customer support on the phone very quickly. A full recovery of the data didn't hurt either."
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2010-03-02
"On a scale of 1-10 Ben is a 12. We even took his picture to put on the office wall. Ten years of my life was on that drive and I called Ben Saturday morning and he had a full recovery in my hands that night at 11pm. We worship BEN."
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2010-03-02
"This is a great service. I've used their service at two different companies I've worked for. 100% recovery rate everytime!"
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2010-02-25
"I loved how available and exact everyone was that helped me!"
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2010-02-22
"Great service and full recovery of my drive! Thank you for the dedication over the extended time frame. I would recomend your services to all of my associates."
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2010-02-18
"The response from ESS to our crisis was immediate and impressive. After suffering a 're-initialization' of our SAN, containing all of the servers for our virtual network environment, our outlook was bleak. Ben and Eric performed brilliantly. Communication was clear, and they worked extremely well under high pressure. They were able to recover not just all of our data, but the virtual machines themselves! To say that we are impressed by your team would be a gross understatement. ESS may not seem the cheapest option, but they certainly are the best - worth every penny! Thank you, thank you, a million times over...THANK YOU."
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2010-02-17
"I really felt important and I'm impressed by your services. Thanks again for saving my files."
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2010-02-17
"great job getting all the data back! you get all our business from now on."
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2010-02-15
"No problem. Was able to restore the user's files. Thanks."
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2010-02-01
"Thank you for fixing my drive quickly. I received 100% data recovery. This sure is a pricey lesson to me. I am moving onto online backup solution. Thanks again!"
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2010-01-29
"Excellent service and very professional. Everyone in the process was friendly and helpful."
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2010-01-28
"I was very pleased. You got a 100% recovery in a very short time. It doesn't get any better than that."
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2010-01-28
"Great! I like how honest and knowledgeable your engineer was. I was happy you fix my hardrive after I noticed problems from the one you sent to me. You made it easy and painless. Thank you!"
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2010-01-27
"Worth every penny! Service was quick and the communication of my status changes was very timely. Thank you!"
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2010-01-27
"I was very impressed with every level of customer service. You made a difficult situation very pleasant. Thank you for your oustanding service."
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2010-01-26
"Your service was very effective. Most of my data was recovered from a physically damaged disk. Your price was lower than competitive quotes, which won you the business. Your on-line case updates were very informative and your customer service agent, Latha, was friendly and courteous. She kept me informed and gave me weekly calls to update me on the status. This was unexpectedly good customer service. My wife had tears in her eyes when I presented her with her recovered family photos. I would recommend your service to friends and colleagues."
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2010-01-23
"I think your company and your guys are fabulous! I was so worried and now I have everything back, spent a couple hours just opening up the art files and rejoicing...anyway, am in the process of updating the EHD sent to me with any new files and then copying to another EHD in my craft room. Then I'll be contacting you for on line backup in your new department. If I had pictures of you I'd be doing a layout and uploading it to a digi scrap gallery...thanks again, you and your company rock!"
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2010-01-23
"Quick turn around - reasonable level of expectations set from the start, but a full 100% recovery! Great Job - Highly Recommended to my business and personal associates."
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2010-01-18
"Outstanding response and delivery. Great communication, keeping me informed along the way. Considering the condition of the hard drive, I was amazed you were able to retrieve our files. Your service is not cheap, but I got more than my money's worth. Feel free to publish my response."
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2010-01-11
"Thank you very much for your prompt service. My client was very please to have all her data recovered."
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2010-01-10
"good recovery, kept informed, reasonable pice"
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2009-12-28
"Neither our in-house IT staff nor our local outside professionals were able to do anyting with my external HD, so I was skeptical when I was told ESS was at 100% recovery. All I can say is Thank You."
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2009-12-23
"I had trouble finding my photos and I was told twice someone would call me back, but they never did. I did find Most of them finally. Generally I was pleased with your service tho."
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2009-12-23
"Data recovery services was good. Turn around was within the time frame quoted but I would have expected it sooner. The original media I select was out out stock so I had to settle for a smaller hard drive."
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2009-12-16
"Great service. Job well done. I will definitely use you guys again if I have to."
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2009-12-15
"You guys are great. You delivered as promised each step of the way. We got 100% of our data back."
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2009-12-12
"It did take a little extra time but I was not in a rush. I'm very satified. Thank You very much."
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2009-12-03
"I would definitely use your services again. I felt like your organization was very professional."
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2009-11-27
"Other than a delay with the time it took for recovery of our dead drive, all is well. We're glad all the family pictures were saved since those memories are precious. Thanks"
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2009-11-24
"While it is a little expensive for the personal versus corporate user, you guys did an outstanding job. I like the web interface that was updated almost daily with what was going on. My only complaint, if you will, is the person who answers the phone. The accent makes it difficult to understand at times. I would HIGHLY recommend your company to anyone."
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2009-11-17
"Excellent service and recovery of my data. Professional and courteous all the way around. THANKS!!"
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2009-11-17
"Expensive lesson to back up files but ESS saved EVERYTHING! Well worth the price...ESS earned every penny....."
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2009-11-16
"Great service and all data was recovered."
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2009-11-16
"Communication was great and the price was reasonable. ESS saved my son's school and personal work that he's been gathering for years. I can't stress enough.. back-up, back-up, back-up your files! But if you need recovery services I recommend ESS Data Recovery."
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2009-11-10
"Excellent, Excellent, Excellent service! Recovered ALL of my data quickly. Knowledgeable and caring staff. Worth every penny. Excellent communication within the company among employees, and excellent status updates for clients. Highly recommended. -Oren"
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2009-11-09
"Although expensive, I am very pleased with your quickness and with your diligence in recovering my data. Thank you."
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2009-11-08
"I am very impressed with your company. All data was recovered from a drive that fell off the table and would not spin up. I understand that the tech repaired a circuit board and replaced the heads. All this was done in four days with constant email updates of the progress. The cost was just $820 including shipping and using a backup drive I provided. A+++++"
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2009-11-05
"I really appreiate how quickly the turn around was for my hard drive. When I couldn't find some of the data on the replacement hard drive I panicked, but your staff assured me it was there, double checked the back-ups they made, and told me where to find it. PHEW! Thanks so much! It was expensive, but you managed to recover EVERYTHING that was on my computer. Thanks"
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2009-11-01
"Awesome service, great communication! They saved thousands of memories for me! I'd use them again in a minutes, they were worth every penny!"
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2009-10-26
"I thought the service was very good. Would definitely recommend ESS Data Recovery."
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2009-10-26
"Thanks, you recovered everything for which I am very grateful."
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2009-10-09
"All went smoothly and ended up with great results. You certainly saved me a lot of headache by recovering my lost data. Thank you very much for your professional service."
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2009-10-07
"Before selecting a data recovery service, I contacted ESS, CBL and Drive Savers. I chose ESS because they were straightforward with the cost and did not give me any smooth doubletalking salesmanship. While I don't wish to find myself in need of a data recovery service again, I would not hesitate to use ESS in the future."
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2009-10-05
"I was thoroughly pleased with the service your company provided me. Not only were you able to recover all of my photos but I appreciated simplicity of the process - from the free shipping with UPS to the weekly status update phone calls. You were highly recommended to me, and you still exceeded my expectations. Thanks!"
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2009-10-02
"Great job! All my data was on the external drive just as it was on the defective drive. We will definitely use your service again -if needed. Thanks!"
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2009-08-12
"i was informed every step of the way. The only issue was I did not get the 1TB external because it was not available at the time. I would rather have the 1TB instead of the 750G external."
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2009-08-09
"I am happy to have my data back, and I thank you for the service."
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2009-07-29
"The service great, the turn around time was faster than expected and they recovered everything. I was especially pleased with the photos they saved as the quality was excellent. I hope I don't have to use this company again but if I do, they would be my first choice for this type of work."
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2009-07-28
"Your customer service is exemplary! From case opening to delivery of my recovered data, I was always kept informed of status and everyone involved was great."
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2009-07-23
"i received a full data recovery. support was excellent providing updates on progress along the way via voicemail and web. the turn around time was relatively short as well. i would highly recommend your recovery services."
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2009-07-16
"Thank You!!! ESS recovered 100% of my files and pics and video! I am telling (and emailing) my story to everyone I know! I still can't believe I have it all! And, copying it to my new computer was so easy! Now, I will be using your Online Data Backup Service for as long as I own a computer! Y'all made my day (and year)! Thank you, again, so very much!"
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2009-07-15
"This was my first HD data recovery experience. The outcome was better than I expected especially after another company reported they could not do the work. Your service was friendly and efficient. I appreciated the status emails letting me know how my case was progressing. I didn't have to send a single 'Nag 'o Gram'. I will gladly recommend ESS to friends and family. By the way, I did receive the new data drive and my new HD paperweight in good condition and I am back in good graces with the family..."
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2009-07-14
"I am very pleased with the overall service that I received from ESS. It was less expensive than the others I inquired and faster turn-around. I would recommend your company to others."
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2009-07-10
"I was absolutely amazed! There was 100% recovery, the service was great, courteous, prompt and friendly. I hope I never have to use you again, but I would unhesitantly recommend you to a friend who needed such a service. Thank you most sincerely."
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2009-07-09
"I was very pleased with the work done. Only a few of my photos were unretrieved. I will recommend you to anyone. Thank you. I thought my photos were lost forever..."
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2009-07-09
"I was very satisfied with the exceptionally customer service I received. I'll definitely refer my colleagues to ESS."
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2009-06-30
"Thank you so much for recovering my data! I do appreciate the professionalism of your company. Thanks again for restoring what might have been totally lost."
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2009-06-23
"Fast and professional support. Thanks for all your help."
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2009-06-14
"Great job and not as expensive as other data recovery enterprises. Thanks for your help it is greatly appreciated."
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2009-06-12
"Excellant service. Abit on the 'pricey' side but they do an excellant job within a short time. would recommend to others"
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2009-06-01
"Excellent across the board. Follow-up/customer care a pleasure - first time I've done business with anyone for a long time that all follow-ups were by real people or real people were available if needed behind an email. The recovery itself was 100% and loaded in minutes and I have a small backup hard drive available now too. However I've learned my lesson and will keep regular disk backups going forward. Your firm seems to be well managed and you know your business. Thank You"
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2009-05-29
"I just wanted to say thank you for restoring over 200 hours of work. When that drive died I thought I'd lost it all. You recovered 100% of my data and my sanity. Thank you for all your help. And for the rapid way in which you informed me of the status of my drive. Your service is terrific and so are the people that kept me up to date of your progress. Thank you so much."
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2009-05-28
"We got the data we neded. Thank you very much. I understand you need funds for capital investment and profit and to pay the staff. I just wish it was a little cheaper as times have become real hard here. Oh well."
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2009-05-15
"Thanks for the excellent retrieval of my data. It seems to be all intact with no corruption. I also liked your prompt updating of the progress of my case. I would recommend your services to anyone I knew with a similar problem."
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2009-05-05
"I can't believe all my data was recovered. I'm still in shock. I want to thank ESS for the great job including keeping me updated on my status with a weekly progress report. I will be recommending your company to other professionals in the Washington DC area. The only name individuals seem to know is the Best Buy GEEK Squad, which I'm trying desperately to rectify. ESS will be the word of the day. Again, thanks so much."
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2009-05-01
"We got the recovery back in great condition and were very happy with the service. We would highly recommend your service to anyone that has hard drive problems. Thank you"
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2009-04-30
"Great job guys, 100% recovery"
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2009-04-27
"I am very happy with your work. Communications were excellent. I would recommend your services to others. The only downside was the price. But the money will help the American economy I hope. Thanks again. David D."
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2009-04-23
"Full Recovery! Thank You"
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2009-04-23
"I got back 100% of my data.. as promised and when promised.. what more needs to be said.. great."
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2009-04-16
"All data seems to have been recovered."
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2009-04-15
"Great service, couldn't have asked for better."
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2009-04-14
"Excellent service, You guys have easy to follow steps from begining to end. I am happy with the results. You restored 100% of my data."
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2009-04-14
"Very courteous and efficient customer service. Achieved 100 percent recovery of data and returned to me on the storage device I provided much faster than I imagined possible. Will not hesitate to recommend ESS to others in need of recovery services. A job very well done for a reasonable price!"
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2009-04-14
"I am very happy with your service."
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2009-04-12
"Your company recovered all of my information and returned it on a useable portable drive. I was kept up to date regularly on the progress and appreciated all of the hard work."
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2009-04-10
"I appreciate the service and would recommend this company to others. Thanks, Jeff"
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2009-04-08
"Thank you for your quick and efficient service. I will highly recommend you to my friends and enemies that have bad hard drives."
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2009-04-07
"Thank you for the excellent and timely service"
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2009-04-07
"Everything went very smooth. Thanks for your help."
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2009-04-06
"Sincerely appreciate your excellent work! Thank you so much!"
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2009-04-06
"Thank you so much. Loved the service!"
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2009-03-26
"First of all Thank You ! Everything was successfully restored by your team. I have exalted your greatness to friends and family!!"
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2009-03-25
"Excellent recovery of data. It took a bit longer than expected from initial evaluation, but you guys came through and got us everything! Thank you!"
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2009-03-24
"Very pleased with your service. You kept me (the customer) in the loop. You were not the first recovery group I called, you treated me like you wanted my business not like you were doing me a favor, and you recovered my data! 4 Stars!"
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2009-03-22
"Your company did a great job! Thanks so much for your excellent work."
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2009-03-21
"We are not a major corporation, gov agency, or even an important client office.... but we were treated as though we were. Thank You!!"
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2009-03-18
"ESS Data Recovery was a lifesaver. Thank you so much for my 100% recovery and for the fast and friendly service. I will definitely recommend your services to others when the appropriate opportunity arises. Thanks again!"
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2009-03-16
"All Data has been received. Thanks"
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2009-03-15
"Great recovery! All my files are back. Thank you so much. It's a little pricey for my budget, but I can't put a value on the photos I would have lost, so overall, it was worth it. Thanks."
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2009-03-12
"Thanks! I received the new drive WITH my data yesterday. You guys did a great job, keeping me in the loop and getting my item back to me in a timely manner."
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2009-03-07
"I am thrilled that ESS was able to get 100% data recovery on my failed drive. Thanks very much for the excellent results."
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2009-03-04
"Pleased with the service."
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2009-03-04
"You folks did a great job to recover the data that I had on a faulty drive. Timing was good and cost was reasonable. Thanks for being there for people who do not possess the skills to do what you do."
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2009-03-02
"Thank you very much for the Extremely promt replies to inquiries, and for the constant status updates! Everything we needed was done just as promised, and we are very glad to have done business with ESS!"
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2009-02-28
"My wife and I are extremely pleased with the professional and prompt service provided on this data recovery effort. We will certainly recommend ESS Data Recovery to anyone we know who is in need of data recovery."
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2009-02-27
"Very responsive to our questions. ESS did an excellent job notifying us of the status of our case. Very pleased with the service."
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2009-02-25
"Excellent service from beginning to end."
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2009-02-24
"I didn't expect Data recovery to be so expensive but either way I am grateful that you were able to recover 100% of my critical data. All data seems to be in perfect condition. It was definitely worth it. There were no hidden charges or gimmicks. Communication during the recovery process was also a key part of my pleasant experience. ESS kept me informed of the status of my recovery up until it was shipped. Thanks"
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2009-02-23
"Amazing recovery at a reasonable price. Customer service is superb. Highly recommended."
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2009-02-23
"I believe all data was recovered. Thanks."
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2009-02-20
"Your service was outstanding! It is unfortunate that I had to use your service, because of the cost, but I am glad that it was available."
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2009-02-19
"Thank you so much for recovering my files...you saved my business and i am forever grateful!! It was more money than i could afford, but hey, it was worth it. So thanks again!"
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2009-02-15
"We were very happy with the quality of the service - all through the process from diagnosing the problem, explaining the recovery process to delivering and confirming the results. Highly recommended!"
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2009-02-03
"I am very pleased with your service. There have been a few instances where the directory structure was not exactly as I remembered but there has not been any information that I couldn't eventually find. Thank you for your help!"
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2009-01-27
"Thank you for the excellent job you guys did on recovering our family pictures and other data from a harddrive that went bad. You are a life saver. I will definately recommend you to to everyone I know. Thank you again, LD - Michigan"
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2009-01-17
"Thank you very much. I appreciate the work that was done on my drive."
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2009-01-17
"Very good service happy with the end result. Did take a long time to finally get the data. There was a problem with the first passport data. That situation was resolved with new one sent with good data. Very professionaly handled always had good communication with the process even with the problem."
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2009-01-12
"I just want to express my gratitude for your services, you guy give me back the breath and life, now I know why you charge the four digit's bill, guau! I was panic! thank you very much, you're top of the line service."
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2009-01-09
"You helped me get all my data back. Thank you. Great job"
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2009-01-08
"It was very easy to work with ESS. Very professional people, and we're very satisfied with the results."
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2008-12-29
"I am very impressed with your service. For individual users, unlike corporate clients, your free evaluation regarding the chances of recovery is extremely useful to get an idea about value and pricing. Your turnaround time was extremely short with results within 3-4days while I was mentally prepared for a 3week wait! Overall, my experience with ESS data recovery is extremely positive. While I wish every one out there never have to need data recovery, if any one does face an unfortunate situation like that, I have no hesitation to recommend ESS Data Recovery as their first and last choice for a successful, safe and complete data recovery at a reasonable price. Often people do not realize how unique and sophisticated and technically demanding a task it is to recover lost data and in life some things can not be priced!"
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2008-12-24
"Thank you for all your help in getting my data back. Everyone was very nice and helpful."
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2008-12-23
"Thanks for helping us out with a tough customer. I appreciate being able to depend on you guys to back us up and go the extra mile. We look forward to building a mutually beneficial business relationship with you."
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2008-12-22
"Thank you, one and all. I can not tell you what it means to me to have my data back. Your courtesy and concern have been greatly appreciated in a very tough time. Thank you for the help and I will whole heartedly recommend your services whenever I get a chance."
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2008-12-22
"Thank you very much. 100% of my data was recovered and dealing with the technicians either by email or phone was very easy and pleasant. All the reps that I worked with were professional and knowledgeable. Congratulations on having excellent service. I would highly recommend your services."
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2008-12-22
"I greatly appreciated the regular updates via email. I always knew where we were in the process of recovery. That was important to me. Your service was tres expensive; but my data was restored and your customer service was spot-on professional."
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2008-12-20
"Got it back today. All the data seems to be there. Thanks so much, it is a life saver."
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2008-12-19
"Even though there was no information forthcoming from my damaged drive, the professional manner in which it was handled was impressive. Hopefully it will not happen again, but if it does I will call on ESS."
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2008-12-15
"You guys did a fantastic job saving all of the pictures of my daughter! Thank you very much!"
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2008-12-10
"Great Service...Great Communication...A++"
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2008-12-08
"Excellent work."
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2008-12-05
"ESS was very easy to work with. I have no complaints about the service I received."
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2008-12-05
"Simply. Thank you. A many hundreds of hard drives have been handled by me; but lo-and-behold, I had to damage my own. Due to lack of proper back-up procedures in place, I was fearful that certain important recent files were lost forever. Thankfully, 100% recovery was achieved. I cannot express enough gratitude. Excellent customer service. Great pricing (as stands in the data recovery field). Acceptable turn-around. Kindest regards."
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2008-12-05
"The service was timely and of good quality. I have no problem with recommending this company to anyone who needs data recovery."
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2008-12-03
"As I expected, you did an absolutely outstanding job -- comprehensive and quick. I shall continue to recommend your services to my clients, anyone in need and fellow IT professionals."
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2008-12-03
"I was ecstatic to know that you were able to retrieve all my data from the drive especially with how damaged it was. Thank you so very, very much!!! You guys are the bomb!!!!"
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2008-12-01
"I am very pleased with the service I received from ESS Data Recovery. You kept me updated during the recovery process and were able to make a full recovery of my lost data. Thanks again for the excellent service."
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2008-12-01
"You have a wonderful and very professional team. Kind, Understanding and reassurring. I would recommend you highly and plan on using you as my offsite backup team as soon as my current subscription is up."
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2008-11-27
"I am very happy and satisfied with the handling of my case. ESS team was able to recover all the data on my faulty drive and their price was very reasonable. When one is faced with the prospect of losing important data, one is at the mercy of data recovery services. It is reassuring to know that trusted data recovery services like ESS exist out there."
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2008-11-26
"You did wonderful work and everyone I interacted with was very kind and professional."
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2008-11-20
"100% of my data was recovered. Based on the quotes I was given from other companies, ESS had the lowest rates. Thank you."
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2008-11-11
"You recovered 100% of my data at the quoted price at a reasonable standard return time. You're available all the time for consultation, what more could anyone ask for. Thank you for your prompt service."
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2008-11-04
"Everyone was very helpful. We were very satisfied with the service. We would not hesitate to use you in the future."
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2008-10-30
"Absolutely amazing that all of the data was completely recovered. after figuring the cost of re-creating the data that was on the drive, I saved at least 60K dollars."
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2008-10-29
"You said 100% recovery, and as far as I can tell that's what it is. Thanks."
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2008-10-20
"Received excellent customer service. Very knowledgeable and professional staff."
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2008-10-19
"Very professional!"
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2008-10-10
"Thank you so much! The latest WD drive you sent is perfect and as if we never lost our data! The amazing ESS Data Recovery team has recovered years worth of memories - priceless family photos, important documents, and information that we were absolutely devastated to lose. What an amazing job - Kudos to ESS Data Recovery!"
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2008-10-08
"Nothing to complain, quick service, quick and safe shipments. Very good."
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2008-10-08
"Communication during the process was OUTSTANDING. Your team is friendly and easy to work with. Other than the fact that I had to recover my data it was a very pleasant experience. I wish all 'suppliers' were as accommodating!!!"
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2008-10-06
"Got everything back. Very pleased."
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2008-09-29
"Very professional service. Quick and reliable. Thank you."
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2008-09-25
"ESS did a great job on this case. Our technicians were surprised that ESS was able to recover ANY data at all. A complete data recovery was a great result for us."
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2008-09-22
"Very persistent and very good communication on your part. Thanks so much for your help and my client is very grateful."
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2008-09-14
"Couldn't be happier. 80%+ of valuable pictures and data recovered. Professional and curtious service.. prompt responses to questions and delivery as advertised. Thanks for a great experience."
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2008-09-10
"The service, as above was excellent. One possible change would be to be able to chose the file system target. In a Linux/Unix environment we have permissions and ownership that is different from an ntfs environment. So, possible choices could be: Windows - NTFS, Linux - ext2, Unix - UFS, Macintosh - not sure what the main FS is, but I think they can read all of the above."
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2008-09-05
"ESS Data Recovery saved the day for us. Without your patience to find the correct parts to repair our hard drive we would have lost valuable data which would have crippled our business for many months. Our billing and customer data would have been lost and it would have taken thousands of dollars to recompile it. I tell everyone if your hard drive fails send it to someone who knows what they are doing send it to ESS Data Recovery."
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2008-09-02
"ESS was great. They got back all my data. It wasn't free, but it was well worth the cost to have all my photos back. Now, I'll be double-checking my backup setup in the future to make sure it's actually doing what I think it's doing. Thanks so much, ESS, for very swiftly delivering exactly what you promised."
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2008-08-28
"Very speedy and everything was recovered."
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2008-08-28
"I was very lucky I guess, that you were able to recover as much as you did. I am very grateful. I was treated with the upmost respect, which as a frustrated computer user, was very considerate."
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2008-08-28
"Good job, everyone! The only thing that would have been cooler is some manner of stats on what was wrong with my drive in the first place or what was recovered and what was not. All in all, excellent job!"
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2008-08-26
"ESS did a great job and exceeded my expectations. I will certainly recommend ESS Data Recovery to anyone needing recovery service."
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2008-08-26
"So far, I haven't found any file that was not recovered. Thanks for your good work!"
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2008-08-25
"You guys absolutely ROCK!! Turn around time was super, updates provided as you processed the drive that failed and the return product was in great shape. Thank you for saving 3 years of data that I thought was destroyed."
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2008-08-23
"You guys are the best! When I thought I was over for my client's data you guys save the day in a big way ... fast and effective is what I describe the experience as! Thank you and I will be sending clients your way."
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2008-08-22
"The level of professionalism and communication I experienced with your company was second to none! My data was 100% retrieved and for that I am truly thankful. I am also a firm believer in better backups now, too. {chuckle}"
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2008-08-17
"Great job, all photos from my daughter's semester at sea were recovered. You've made her very happy! She was worried that all photos of a once in a lifetime experience had been lost."
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2008-08-05
"You were fast, efficient, and did an excellent job. I am really satisfied with the whole experience!"
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2008-07-31
"Thanks you performed a great service for me. I will use you again in the future if needed and recomend your service to others."
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2008-07-30
"Thank You GUYS!!!"
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2008-07-30
"I am stunned at the level of service I received. When the 1st company could not retrieve my data I really had little confidence anyone could. However, ESS took it, and in a week it was back in my posession. You are on my list of great vendors and while I hope I never have to use you again, its good to know......no, its GREAT to know ESS is there. Thanks much for all the help."
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2008-07-29
"Your staff are very professional and helpful, and, of course, your service was tremendous. This was a first time I've ever had to do this, so it would have been a bit more helpful to have some more fundamental FAQs available for customers (like me) who aren't as tech savvy as others. That said, I had all the information I needed to authorize your work, which was fully successful! Thank you!"
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2008-07-28
"You did a great job recovering the data. Too bad only 5 of 6 partions were recovered but the most important files were recovered. You were very fast. Thank you."
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2008-07-21
"Thank you very much for your service and support. The customer service that I received throughout the process was second to none. Jessica Urbonas was extremely helpful and understanding. Thanks again for recovering everything that we asked for and more."
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2008-07-21
"I was very pleased with the service and I hope I never need it but I would use you again if the need arises."
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2008-07-16
"The recovery performed by ESS was for my sister's laptop hard drive which stored all her children's baby pictures from the time they were born. As you can imagine, these were priceless. ESS was able to recover 100% of the data on her hard drive and the price was lower than most other recovery companies. Thank you very much for bringing these priceless photos back!"
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2008-07-11
"Quick and high quality service"
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2008-07-10
"Excellent & super fast service. I would recommend you to others. Thanks"
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2008-07-08
"Thank you! Thank you! Thank you! I am very pleased with the service you rendered to me. I would never have been able to finish my novel without your help."
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2008-07-08
"Total recovery, I am very pleased."
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2008-06-25
"Excellent service, very helpful, reasonable prices"
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2008-06-22
"Excellent customer service. I was very impressed with the turnaround time and full recovery of my hard drive. I will recommend to my friends that have the same problem."
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2008-06-19
"Hi, the Staff was professional, very friendly, informative and FAST! Thank you, the service was excellent."
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2008-06-18
"I have all my files. I'm so thankful that all my geneology & pictures were retrieved. My family history was hours & hours of research work and very valuable to me & my family. It was expensive but worth every dollar."
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2008-06-18
"Thanks so much - you saved me a ton of re-work by recovering all of the needed data!"
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2008-06-13
"Very nice service. Quick responses to questions, online case lookup and most of all, full data recovery! Exceptional service. I hope to never use your service again, but if I do have another drive failure you will be my first and only choice for recovery. I would definitely recommend your service to others."
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2008-06-11
"Staff was very helpful with my questions. Was happy to have full recovery of my hard drive"
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2008-06-10
"I was referred to ESS after another data recovery company was unable to salvage the data on my hard drive. ESS took over the case and recovered my data at a fraction of any other competitor's estimated price. I would recommended this incredible company to anyone whose hard drive has betrayed them. There is no reason to spend more than twice as much money somewhere else. Their great value is only outdone by their incredible service. Thanks a lot."
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2008-06-05
"Truly excellent work - all my data was recovered!"
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2008-06-03
"I am very satisfied with the data recovery process. It was professionally handed and all my data from my 250 GB drive which was over 75% full was completely recovered. I had tried couple of other companies who were not able to recover the data. I can tell that you guys have much more expertise in data recovery. I hope that I would not have to go through the recovery process again but if I ever do or have a friend who is in need of recovery I know the first place I would recommend. Thank you very much"
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2008-05-22
"Great service. 100% retrieval of all files. We are thrilled."
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2008-05-20
"They recovered all my data from a badly damaged hard drive. Thanks!"
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2008-05-16
"I was impressed with the speed of your work and the courtesy of your staff. I would certainly use your service again (but hope I never need to) and would recommend you to others."
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2008-05-13
"When my hard drive crashed, my husband tried to take it apart to fix it, then whacked it a couple of times with his hand because something was rattling around inside. I was sure you wouldn't be able to recover anything after that, but you did! All my treasured photos, my videos, my Ebay seller files, even my bookmarks! I was also pleased that your price was lower than what I was quoted by other services. Thank you for your excellent service, I'm 100% satisfied."
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2008-05-08
"Thanks for the support. All data that I have accessed thus far has been complete. Well done. Great value too."
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2008-05-04
"I’m very happy to have my image files back and have no complaints. I would recommend your services to anyone in need of this type of assistance. As an amateur photographer there were files I unfortunately had not backed up to another source and they would have been permanently lost (digital camera images)."
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2008-05-02
"All of my data was recovered and your turnaround time was excellent. It was very affordable considering what I had to recover and compared to your competition. I would highly recommend your service to anyone looking to recover data."
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2008-05-01
"Everyone with whom I spoke was very professional and courteous. I hate I had this problem, but ESS Data Recovery did a fantastic job. I got back 100% of my data from the damaged disk."
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2008-05-01
"All data was recovered as promised. An overall good experience that I hope won't be needed again now that I have the portable hard drive to use for backups :-)"
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2008-04-25
"I can't believe what a great job you did recovering this data and in a very short amount of time. I am very pleased and have given your name to others that may require help in this area. Thank you again"
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2008-04-24
"All requested data was recovered and returned in a timely manner. Thank You."
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2008-04-17
"We were so stressed at the potential loss of our data and it's impact on our business. ESS provided us constant feedback during the recovery process and made us feel at ease. We received all our data back quickly allowing us to continue projects for our clients. We will recommend you highly! Thank you!"
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2008-04-17
"I am extremely pleased with your service. You recovered all of my relevant data. Your representatives were knowledgeable and always knew the status of my case. Thank you so much."
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2008-04-16
"Your recovery of my mp3's was a dream come true. I spent countless hours transferring my extensive vinyl collection to mp3. When my external hard drive crashed I almost died. But thanks to you everything was recovered. Since I got my music back I have done nothing but brag about your service, and I would highly recommend you time and time again for data recovery. Once again, thank you for a job well done. Sincerely, XXXXXXXXXXXX"
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2008-04-16
"You did a great job getting my data back!"
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2008-04-10
"Great communication. Recovered the whole drive. So far all the files I've worked with have been good. Thanks for getting back a lot of work. Back up! Back up! Back up!"
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2008-04-09
"Great service - courteous, efficient and we were able to use the same Snap Server."
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2008-03-25
"Thank-you very much for your thorough and expedited service... I should be able to successfully pass my law school finals now!"
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2008-03-21
"You run a great business. From the initial contact on the phone to the follow-up throughout the course of the recovery process, it was excellent. I was impressed at each phase. And the speed at which the data was returned for being a non-critical case is surprising. You really do value your clients."
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2008-03-20
"All the data was recovered and thanks very much! (I just wish the standard service was a little faster than 2 weeks)"
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2008-03-14
"Everyone was very helpful every step of the way. Recovery was accomplished as promised and described. (Actually, even better!)"
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2008-03-14
"I really appreciate that one hundred percent of my files were recovered."
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2008-03-13
"If there was anything good about my drive crashing it was finding ESS. Customer service was A+++++ from the first contact to the UPS man at my door a few days later. I hope that I never need your services again but if I do you will be my first call."
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2008-03-04
"I would highly recommend ESS Data Recovery to anyone. They provide professional and efficient service while keeping the customer 'in the loop' and at an affordable rate. I thought I had completely lost thousands of photos and was simply devastated. The customer service representatives were very knowledgeable and always reassuring. My questions were always answered in a timely manner either by e-mail or phone contact. A full recovery was made from my damaged hard drive! Thank you so much for all your hard work and dedication to a service that is very much needed in this day of computer dependence."
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2008-03-03
"extremely satisfied as usual. Excellent job and quick turn around. My customer was very,very pleased"
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2008-02-15
"ESS is the best!!! I had some pic of my mom's photo albums, and she is now passed away, and I thought they were gone forever. I sent my hard drive to another data recovery place and they had no luck getting my data. So when I received my hard drive back from ESS and all my data (including mymoms pic)were there I was jumping up and down!! The cost was so worth not losing thet data. The customer service is the BEST everytime I called they always helped me out. Fast and friendly. I will recommend ESS to all my friends."
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2008-02-04
"Very timely standard service, excellent data recovery. Still a touch pricey."
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2008-01-23
"Dr. Lu was very happy with your recovery of his data and how quickly it was done."
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2008-01-20
"I HIGHLY RECOMMEND!"
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2008-01-05
"Recovery EXCELLENT"
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2008-01-04
"Very professional service with fair pricing excellent communication. Thank you."
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2007-01-02
"Very good service and responsive customer service staff. Case lookup option was also very helpful. Highly recommend!"
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2007-12-23
"I had called numerous companies that offered to find my data. Your people were open and honest and concerned about my problem. They carefully explained the steps and told me what was to be expected. You not only met my expectation but exceeded it."
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2007-12-14
"What fantastic service! From the drop off in Pleasanton on Monday to the pickup on Friday, I was kept informed on what was going on and the state of progress. The cost was acceptable, as I've heard horror stories about data recovery expenses! You really know your stuff, and I'll be referring people to you for sure!"
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2007-12-14
"Excellent work. As far as I can tell you have made a 100% recovery of all my data."
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2007-12-13
"I did not want to tell you this upfront, but I sent it to (company name deleted) and waited 4 weeks easily for them to tell me that they could not recovery the data. They would not return phone calls or update the online status. You guys got my disc last Friday and returned it in 5 days including weekend days."
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2007-12-13
"You and your staff are OUTSTANDING!!! All of my hopes were turned into reality when you recovered my entire hard drive. I thank Aero for recommending you and your abilities!!! Thank YOU all so very much!!!"
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2007-12-13
"Your service was fast and kept me informed on the progress of my case. Will use your service again if I encounter any future hard drive problems."
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2007-12-13
"A very smooth and fast process. Thank you very much for you service."
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2007-12-13
"data rec'd- excellent service- data all there-user is very happy. thanks!"
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2007-12-10
"We appreciate your partnership with the Corp Security unit. Thanks!"
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2007-12-09
"Your Company is very professional!!"
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2007-12-07
"WOW, thanks for doing such a good job."
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