Customer Feedback

Datarecovery.com has recovered data for thousands of customers, from individual computer users to large companies and government agencies. Below are recent feedback submissions by those customers, including feedback we’ve received from people who had their case completed just days ago.

“Thank you very much. Perfect job.”

04.09.2012

“took a little longer and cost a little more. Outstanding recovery of data/ all was there and easy to repopulate files / would do again if needed and would recommend you / great service / let me know what was going on by email// loved it. thanks / Tony”

04.09.2012

“Thanks a lot! We received the data and I was able to open it! You made me very happy. Best wishes, Nadja”

04.04.2012

“The cost of data recovery always seemed outrageous. That is, until you actually need it yourself. Then you realize, its quite a bargain. ESS’ personnel were courteous, patient, and extremely professional. They offer 24×7 recovery services, but just by chance the local office had closed down for that Saturday. But no problem, by the time I arrived they had one of their technicians there ready to start the recovery process. He worked through the night and I was able to pick up the 100% recovered data early the next morning. Just remember, always backup your data regularly and never, never offer your laptop a drink of coffee. But if you do forget, there’s always ESS.”

03.29.2012

“Our customer almost cried when I showed her all the data you guys retrieved. That was years of valuable research and website links that she couldn’t replace. I think that speaks more than I can describe. Thank you.”

03.28.2012

“It was very refreshing to receive excellent customer service, the likes of which is rarely seen these days. ESS demonstrated knowledge, courtesy and professionalism throughout and I particularly appreciated the direct communication with Scott who was always pleasant and informative. The evaluation report was also helpful and in my case, re-assuring. The data was successfully recovered and in less time than the earliest date estimated. Thank you so much for making me feel that the recovery of my data was just as important as that of a corporation.”

03.09.2012

“I have no complaints with your service. I have used your service twice now and its been great. The only comment I have is that the cost of recovery could be lower but that’s no fault of your company.”

03.06.2012

“I am really pleased with the service, and with how well I was informed with how the recovery process was going. I am also thankful for the amount of data that was recovered. I am totally satisfied with with everything from this company.”

02.17.2012

“Not that I am going to put ESS on speed dial, but I am going to keep the local address and number on my phone. ESS did an excellent job on recovering our data and I am sure glad they did. Thanks ESS”

02.17.2012

“Thank you and to the staff from Doug to the Techs, keeping me aprised of progress and cost. Success is working together to achieve.”

02.16.2012